Facility Services Coordinator - Baltimore, MD
About The Position
BGIS is seeking a Facility Services Coordinator to support its Baltimore, Maryland team. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning. This position supports client service and site operations, including front-desk and phone support, request and room-booking management, mail and deliveries, building access, meeting-room needs, administrative work, invoicing, records, and work orders. The role also includes monitoring landlord work orders, handling FedEx packages, providing first-tier support for printer and plotter issues, and performing scheduled checks of first-aid kits, AEDs, and fire extinguishers. The position is on-site in Baltimore, MD. The coordinator is expected to help ensure that health, safety, and environmental policies and procedures are met and maintained by all stakeholders.
Requirements
- Strong demonstrated experience working in a customer service center environment.
- Demonstrated understanding of customer service principles.
- Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
- Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
- Demonstrated attention to detail and grammar.
- Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
- Good keyboard skills, speed, and accuracy.
- Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.
Responsibilities
- Meet and greet clients and visitors.
- Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
- Assist the internal site management team and act as a conduit for client and other requests.
- Assist with visitor and contractor escorts, instructions, and supervision as required.
- Manage collection and distribution of internal and external mail and courier deliveries.
- Manage delivery of consumables throughout refresh areas.
- Support the provision of building access cards to staff and contractors.
- Support meeting-room requirements, including room reconfigurations and catering provisions.
- Perform administrative duties as required.
- Handle invoicing, receipting, and reconciliation.
- Perform data entry and records management.
- Manage work orders.
- Maintain distribution lists.
- Submit and monitor work orders with the landlord.
- Process FedEx packages.
- Provide first-tier support for printer and plotter issues.
- Perform scheduled preventive-maintenance checks of first-aid kits, AEDs, and fire extinguishers.
- Help ensure HSE policies and procedures are met and maintained by all stakeholders.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
