Patient Services Supervisor - Baltimore, MD
Compass Group•Baltimore, MD
•$60,000 - $65,000
About The Position
The Patient Services Supervisor assists with the successful operation and customer service of the Food & Nutrition Services Department. This is an entry-level management opportunity for someone seeking a career in the food service industry. The supervisor helps ensure patient and client satisfaction and supports food service activities, particularly patient meal assembly and delivery. The role also supports quality improvement, sanitation, infection control, and other facility-related activities.
Requirements
- At least 2 years of food service experience.
- Experience in restaurants, hotels, corporate dining, education, military, health care, or related food service operations.
- Some knowledge of food trends, with a focus on quality, production, sanitation, food cost controls, and presentation.
- Supervisory, leadership, management, and coaching skills.
- Written and verbal communication skills and the ability to communicate with management, clients, customers, and associates.
- Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, and Outlook, as well as internet use.
Nice To Haves
- ServSafe Certification is preferred.
Responsibilities
- Ensure patient and client satisfaction by meeting or exceeding stated expectations.
- Provide menu alternatives, as allowed by prescribed diets, while accounting for food allergies and sensitivities and cultural, ethnic, and religious preferences.
- Interact with nursing staff and evaluate daily patient meal selection, tray completion, tray delivery, and tray retrieval processes.
- Resolve patient concerns or complaints promptly, or report concerns to a supervisor as appropriate.
- Assist with food service activities, primarily patient meal assembly and delivery, including quality improvement, sanitation, infection control, and facility-related activities.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD insurance
- Disability insurance
- Retirement plan
- Flexible time off
- Paid parental leave
- Holiday time off, varying by site and state
- Personal leave
- Associate Shopping Program
- Health and wellness programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential eligibility for paid and/or unpaid time off in accordance with applicable laws
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
