Facility Services Coordinator - Baltimore, MD

VetJobs • Baltimore, MD

1d • Onsite

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Baltimore, Maryland. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning.

The coordinator supports site operations and the virtual service center by welcoming clients and visitors, handling incoming phone queries, managing requests and room bookings, and entering work requests into the internal system. The role also assists the site management team, supports visitor and contractor escorts, manages mail and courier deliveries, distributes consumables, helps provide building access cards, and assists with meeting room setups and catering.

The position includes administrative work, invoicing, receipting and reconciliation, data entry, records and distribution-list management, and work-order management. Additional duties include submitting and monitoring work orders with the landlord, processing FedEx packages, providing first-tier support for printer and plotter issues, and carrying out scheduled checks of first-aid kits, AEDs, and fire extinguishers. The role requires maintaining HSE policies and procedures and providing responsive, professional customer service.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Attention to detail and grammar.
• Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and adopt a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Serve as the first point of contact for incoming phone queries; manage requests and room bookings and lodge work requests in the internal system.
• Assist the internal site management team by coordinating client and other requests.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage the collection and distribution of internal and external mail and courier deliveries.
• Manage delivery of consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Complete administrative duties, invoicing, receipting, reconciliation, data entry, and records management.
• Manage work orders and maintain distribution lists.
• Submit and monitor work orders with the landlord.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive-maintenance checks of first-aid kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by all stakeholders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed