Facility Services Coordinator - Germantown, MD

VetJobs • Germantown, MD

1d • Onsite

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Germantown, Maryland. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, workplace consulting, real estate services, and capital planning.

The coordinator serves as a client-facing point of contact and supports site management and day-to-day facility services. The role handles incoming queries, service requests, room bookings, visitor and contractor support, mail and deliveries, consumables, building access cards, meeting room arrangements, and administrative and records-management tasks. It also includes work-order management and monitoring, invoice receipting and reconciliation, basic printer and plotter support, and scheduled checks of first aid kits, AEDs, and fire extinguishers. The position requires maintaining applicable health, safety, and environmental policies and procedures.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Demonstrated attention to detail and grammar.
• Proficiency with relevant computer software, including Word, Excel, and Outlook or related programs, and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for incoming phone queries and manage requests and room bookings within the virtual service center model, including lodging work requests in the internal system.
• Assist the internal site management team by coordinating client requests and other requests as required.
• Assist with visitor and contractor escorts, instructions, and supervision as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Manage delivery of consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administrative duties, invoice receipting and reconciliation, data entry, and records management.
• Manage work orders, including submitting and monitoring work orders with the landlord.
• Maintain distribution lists.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of first aid kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by all stakeholders.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed