Facility Services Coordinator

BGIS • Pittsburgh, PA

1d

About The Position

BGIS is seeking a Facility Services Coordinator to join its team in Pittsburgh, Pennsylvania. BGIS provides integrated real estate management services, including facilities and project management, energy and sustainability services, strategic workplace consulting, real estate services, and capital planning. The coordinator supports facility operations and client service, serving as a point of contact for requests and assisting the internal site management team.

The role includes greeting clients and visitors; managing incoming phone queries, requests, and room bookings through a virtual service center model; submitting work requests; coordinating visitor and contractor escorts; handling mail, courier deliveries, and consumables; supporting building access card provision; and assisting with meeting room setup and catering. Administrative work includes invoicing, receipting, reconciliation, data entry, records management, work order management, and maintaining distribution lists. Additional duties include submitting and monitoring landlord work orders, processing FedEx packages, providing first-tier printer and plotter support, and conducting scheduled checks of first-aid kits, AEDs, and fire extinguishers. The role also supports HSE policies and procedures among stakeholders.

Requirements

• Strong demonstrated experience working in a customer service center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong professional telephone manner, including listening, questioning, empathy, clear client outcomes, and professionalism.
• Demonstrated attention to detail and grammar.
• Proficiency with relevant computer software such as Word, Excel, and Outlook (or related programs), and internet access.
• Good keyboard skills, speed, and accuracy.
• Ability to respond quickly to change and take a flexible, innovative approach to problems and opportunities.

Responsibilities

• Meet and greet clients and visitors.
• Serve as the first point of contact for incoming phone queries and manage requests and room bookings through the virtual service center model, including lodging work requests in the internal system.
• Assist the internal site management team by acting as a conduit for client requests and other requests as required.
• Assist with visitor and contractor escorts, including instructing and supervising as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Manage delivery of consumables throughout refresh areas.
• Support provision of building access cards to staff and contractors.
• Support meeting room requirements, including room reconfigurations and catering provisions.
• Perform administration duties as required.
• Handle invoicing, receipting, and reconciliation.
• Perform data entry and records management.
• Manage work orders, including submitting and monitoring work orders with the landlord.
• Maintain distribution lists.
• Process FedEx packages.
• Provide first-tier support for printer and plotter issues.
• Perform scheduled preventive maintenance checks of first-aid kits, AEDs, and fire extinguishers.
• Ensure HSE policies and procedures are met and maintained by all stakeholders.

Benefits

• Personal and professional development
• Work/life balance
• Health and wellness initiatives
• Community involvement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed