Facilities Site Operations Manager

Cushman & Wakefield • West Hills, CA

5d

About The Position

The Commercial Facility Manager is responsible for the overall leadership, management, and delivery of integrated facility services across a commercial client portfolio. The role oversees service lines that may include maintenance and engineering, janitorial services, grounds maintenance, office services, and vendor management. As the primary point of contact for the client, the manager ensures operational excellence, service delivery, financial performance, regulatory compliance, and a high-quality occupant experience. The position is accountable for client relationships, budget administration, P&L performance, vendor oversight, and development of onsite teams.

Requirements

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Construction Management, or a related field; equivalent experience may be considered in lieu of a degree.
• At least 5 years of experience in facilities management, operations management, property management, or a related field.
• Experience managing multiple facility service lines in a commercial environment.
• Proven experience in client relationship management and customer-facing leadership roles.
• Experience managing budgets, financial reporting, forecasting, and P&L responsibilities.
• Demonstrated success leading and developing facility operations teams.
• Strong knowledge of vendor management, contract administration, and procurement processes.
• Excellent communication, organizational, problem-solving, and interpersonal skills.
• Proficiency with facility management technologies, CMMS platforms, and Microsoft Office applications.

Nice To Haves

• Experience managing integrated facilities management services in commercial office, corporate, life sciences, healthcare, industrial, or mixed-use environments.
• Facility Management Professional (FMP) certification from IFMA.
• Certified Facility Manager (CFM) certification from IFMA.
• Sustainability Facility Professional (SFP) certification from IFMA.
• Project management experience, including capital projects and workplace improvement initiatives.
• Knowledge of HVAC, electrical, plumbing, life safety, and building automation systems.

Responsibilities

• Direct and oversee facility operations and service delivery programs across assigned commercial properties or accounts.
• Manage integrated services, which may include maintenance and engineering, janitorial and custodial services, grounds and landscaping, office services and workplace support, and vendor and contractor management.
• Ensure facilities are safe, compliant, and efficient while meeting client expectations and service level agreements.
• Monitor key performance indicators and implement continuous improvement initiatives.
• Serve as the primary client contact and trusted advisor for facility-related matters; maintain relationships through communication, business reviews, and proactive issue resolution.
• Understand client business objectives and align facility services to support them; manage expectations and customer satisfaction.
• Develop, manage, and monitor annual operating budgets; support P&L management, forecasting, cost controls, and variance reporting.
• Identify operational efficiencies and cost savings; assist with contract administration, scope management, and financial reporting.
• Manage third-party vendor, supplier, and service-provider relationships; ensure performance meets contractual, quality, and safety requirements.
• Conduct vendor evaluations and support competitive bidding and procurement activities when required.
• Lead, coach, and develop facility teams; promote safety, accountability, customer service, and continuous improvement.
• Conduct performance evaluations, workforce planning, and employee development; ensure adequate staffing and training.
• Ensure compliance with applicable safety regulations, environmental requirements, and company policies; support workplace safety programs and foster a strong safety culture.
• Maintain documentation related to inspections, compliance activities, and operational procedures.

Benefits

• Eligible employees may enroll in health insurance, vision insurance, dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life insurance, and disability insurance programs.
• Eligible employees may receive paid and unpaid time away from work.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level