Operations Manager

JLL•New York, NY

3d•$95,000 - $105,000•Onsite

About The Position

The Facilities Operations Manager leads Engineering & Maintenance service teams to enhance client property value and user satisfaction. The role combines facility operations leadership with financial controls, operational asset management, employee development, and compliance with JLL processes and procedures. The manager oversees building infrastructure and mechanical, heating, ventilation, and electrical systems, including the Mechanical groups, steam plant, and storm water treatment plant. The role shares responsibility for carpentry, electrical, and HVAC skilled-trade functions. Using the Corrigo CMMS, the manager oversees work orders for assigned craftsmen and supports financial projections, analysis, reporting, performance metrics, and KPI dashboards. The manager collaborates with Carrier Laboratory Managers, Client Facility Managers, and contracted Security, Fire Protection, and Janitorial personnel to maintain and improve the Carrier Campus. The three JLL Operations Managers and Client Facility Managers coordinate facility work. Operations Managers provide coverage for campus emergencies, after-hours situations, other Operations Supervisors’ vacation coverage, and occasional weekend special events. JLL-managed technicians are represented by a local union under a collective bargaining agreement negotiated through October 2028. The manager also ensures budget adherence and operational efficiency, supports employee coaching and development, maintains required certifications, and ensures compliance with procedures, safety standards, and regulatory requirements.

Requirements

Deep understanding of mechanical, heating, ventilation, and electrical systems, building infrastructure operations, construction methodologies, and maintenance best practices.
Proficiency with the Corrigo platform for work-order management and reporting.
Capability in digital maintenance record keeping, audit-trail documentation, performance-metrics tracking, and KPI dashboard creation.
Familiarity with OSHA General Industry Standards, including Confined Space Entry procedures, Personal Protective Equipment requirements, and Lockout/Tagout protocols.
Ability to supervise union-represented technical teams within collective bargaining parameters.
Strong collaboration and communication skills to work with facility managers, laboratory leaders, contracted service providers, craftsmen, and senior leadership.
Understanding of budget management, financial analysis, and reporting.
Advanced Microsoft Outlook capabilities, including calendar management, meeting coordination, email organization, and task tracking.
Proficiency with Microsoft Excel for data analysis, budget tracking, reporting dashboards, pivot tables, and formulas.
Competency in Microsoft Word for documentation, procedures, reports, and compliance records, and Microsoft PowerPoint for presentations.
Facility with Microsoft Teams for video conferencing, collaboration, file sharing, and project coordination.
Strong internet research and web-based application navigation skills, and experience with document management systems and digital filing protocols.
Authorization to work in the United States without visa sponsorship.

Nice To Haves

Experience with steam plants and storm water treatment facilities.
NFPA 70E awareness.

Responsibilities

Lead Engineering & Maintenance service teams and facility operations to enhance property value and user satisfaction.
Oversee mechanical, heating, ventilation, electrical, and building infrastructure operations, including the Mechanical groups, steam plant, and storm water treatment plant.
Share responsibility for skilled-trade functions across carpentry, electrical, and HVAC disciplines.
Oversee site work-order systems for assigned craftsmen through the Corrigo CMMS.
Provide financial projections, analysis, and reporting, and maintain financial controls and operational asset management.
Track performance metrics, create KPI dashboards, and report on value delivery and improvement opportunities.
Collaborate with Carrier Laboratory Managers, Client Facility Managers, and contracted Security, Fire Protection, and Janitorial teams to maintain and improve campus facilities.
Coordinate facility work with the other Operations Managers and Client Facility Managers.
Provide coverage for campus emergencies, after-hours situations, vacation coverage for other Operations Supervisors, and occasional weekend special events.
Ensure budget adherence while maximizing operational efficiency.
Coach and develop team members, ensure required certifications are maintained, and support their development.
Ensure teams follow established procedures and maintain safety and operational standards.