Facilities Manager

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Facilities Manager manages and oversees the administration and daily operations of the Facilities department, ensuring work is performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role supervises department employees and operations, maintains company-owned and leased buildings and grounds, oversees preventive maintenance and repairs, manages vendors and contractual services, and supports safe, compliant, and efficient facilities operations in a casino environment. The Facilities Manager also handles department administration, staffing, scheduling, payroll, personnel matters, policy and procedure development, training, performance management, and employee communications. The role works with facilities leadership on repairs and maintenance, ensures equipment and fire systems are maintained, and provides professional customer service. Work hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least six years of experience in facility maintenance operations, such as carpentry, masonry, painting, welding, kitchen appliance or refrigeration maintenance and repair, mechanical equipment, heavy equipment, key and lock systems, or grounds and landscaping.
At least four years of management experience.
Direct experience in maintenance planning and computer systems.
Familiarity with the proper use of cleaning equipment, facilities equipment, and chemicals.
Previous customer service experience.
Ability to evaluate statistical reports and other business reports.
Knowledge of Facilities administration, cost control, and services provided.
Excellent interpersonal, customer service, communication, coaching, team-building, and problem-solving skills.
Ability to demonstrate leadership, fairness, and sensibility toward customers and employees.
Ability to instill pride and personal responsibility in subordinate employees.
Ability to multitask, prioritize, and manage time efficiently.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Must possess and maintain a valid driver's license and provide evidence of a safe driving record acceptable to the company's liability insurance carrier.
Must be able to stand, walk, and move through the Food and Beverage department and Casino for extended periods.
Must be able to lift and carry up to 30 pounds.
Must maintain the physical stamina and mental attitude needed to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.

Nice To Haves

Six years of experience in a management role is preferred.
At least three years of inventory control and ordering experience is preferred.

Responsibilities

Manage and supervise the Facilities department and all department employees.
Use MicroMain CMMS to develop preventive maintenance programs, ensure work orders are completed in a timely manner, and maintain appropriate inventory levels.
Conduct routine property inspections and delegate and supervise repair work.
Oversee the quality, correctness, efficiency, and effectiveness of work performed.
Manage outside vendors and services related to construction and facilities.
Recommend cost-saving initiatives, improved workflows, and staffing levels.
Operate and manage multi-unit operations.
Maintain preventive maintenance and cleaning programs for the interiors and exteriors of company-owned or leased buildings and grounds.
Direct repair and maintenance of casino physical structures, grounds, and facilities, including snow removal, landscaping, carpentry, painting, and locksmith work.
Solicit proposals for contractual services, such as garbage and snow removal, and manage fire sprinkler and fire alarm systems.
Assist the Executive Director of Mechanical Operations and Director of Electro-Thermal Plant Operations with facilities repairs and maintenance as needed.
Monitor equipment maintenance and ensure OSHA standards are met and MSDS information is available to employees.
Handle department administration, including scheduling, payroll, filing, personnel maintenance, and HR matters; maintain staffing and work schedules that support service with minimum labor hours.
Develop and implement Facilities policies, procedures, procedure manuals, and documentation and storage practices.
Develop and implement training programs for all areas of the Facilities department.
Oversee recruitment, hiring, training, recognition, coaching, terminations, and other personnel matters.
Establish management objectives, evaluate employee performance, provide feedback, and establish asset protection policies and procedures; meet internal controls.
Communicate regularly with the Facilities management team and employees about casino activities and events.
Follow safety guidelines of the Seneca Gaming Corporation Risk Management Department.
Cooperate with the Seneca Gaming Authority and ensure compliance with Seneca Gaming Corporation rules and regulations.
Maintain understanding of information security policies, including the Acceptable Use Policy, and comply with applicable policies and procedures.
Provide professional, friendly customer service and maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training within nine months of commencing employment.
Attend necessary meetings.