Facilities Manager

Cushman & Wakefield•Westford, MA

19d

About The Position

The Facilities Manager is responsible for the effective daily leadership of staff and management of the engineering program, ensuring high-quality work and customer service while administering the department in alignment with the management team, C&W engineering platform, and client expectations. The role oversees mechanical operations, maintenance, communications, energy management, and manpower development programs for assigned properties. It may also include limited hands-on operational duties and watch activity. The position includes approximately 50% operating engineer responsibilities. The Facilities Manager may be the only maintenance staff member on duty during certain shifts and may be required to work shifts or perform on-call or standby duties. The role operates in a professional office environment and routinely uses standard office equipment.

Requirements

High school diploma or GED equivalent.
At least 7 years of related work experience in a commercial property setting, or a similar combination of education and experience.
Vocational or technical training certificate.
Appropriate trade license or permit as required, such as a Journeyman or Master Electrician License or city licenses.
Universal Technician certification for CFCs, depending on market licensure requirements.
Financial knowledge to read and understand budgets, budget variances, and basic reporting.
Familiarity with Energy Management System (EMS) or programming and fire alarm systems.
Basic computing skills in Outlook, Excel, and Word.
Oral and written communication proficiency.
Interpersonal, organizational, technical, and leadership skills.

Responsibilities

Supervise engineers and maintenance staff, including hiring, training, and personnel development.
Manage team performance, coaching, development, and disciplinary actions through established HR processes.
Coordinate annual scheduling and execution of the C&W Safety Program and ensure 100% compliance at the site.
Manage building operational accounts, report variances, and assist with operating and capital budgets.
Track, report, and manage utility use, consumption, costs, comparisons, sub-metering, budgets, and variances as directed.
Conduct regular inspections of building systems and equipment and identify and resolve issues.
Assist with maintenance and engineering issues as required.
Recommend and implement ongoing improvements to preventive maintenance programs.
Develop, implement, and maintain preventive and predictive maintenance programs, including scheduled maintenance based on manufacturer recommendations or industry best practices.
Develop and maintain building-specific maintenance and safety procedure manuals.
Coordinate development or maintenance of the Operations Document Library, including plans, drawings, schedules, diagrams, manuals, commissioning documents, and warranties.
Develop and conduct training on building-related systems and equipment.
Coordinate maintenance with outside contractors, tenant finish personnel, and engineers.
Oversee fire/life safety, plumbing, HVAC, and electrical systems, and stay current with HVAC technology trends.
Maintain communication with tenants, clients, property management, and vendors.
Develop specifications and assist with solicitation, administration, execution, and performance of maintenance and repair service contracts.
May assist with soliciting and acquiring new management contracts.
Respond quickly to emergencies, including fire, evacuation, equipment failure, and customer concerns.
Implement and administer inventory control programs and purchase parts and supplies.
Ensure compliance with applicable codes, requisitions, government agency requirements, and company directives relating to building operations.
Perform operating engineer duties, potentially as the only maintenance staff member on duty during certain shifts, and fulfill shift, on-call, or standby duties as required.