Facilities Manager

JLL • New York, NY

10d • $140,000 - $154,000 • Onsite

About The Position

JLL is seeking an experienced, client-focused Facilities Manager to oversee operations at a Class A commercial office supporting a premier financial institution in New York City. The role is responsible for providing a safe, efficient, compliant, and reliable facility while delivering an exceptional, hospitality-driven workplace experience. The successful candidate will bring strong financial and operational skills, stakeholder-management ability, and experience leading vendors and cross-functional teams in a fast-paced, regulated corporate environment.

The Facilities Manager oversees building operations, maintenance, vendor performance, budgets, capital projects, regulatory compliance, risk management, client relationships, and facilities personnel. The role partners with engineering, workplace experience, events, security, food services, sourcing, and procurement teams, and provides executive-level reporting on performance, finances, projects, and risks. The position is on-site in New York, NY, with a schedule of 7:00 a.m. to 4:00 p.m. Monday through Friday and occasional quarterly inspections at 5:00 a.m.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business, Real Estate, or a related field, or equivalent of 8–10+ years of Facilities Management experience.
• Experience managing Class A commercial office buildings.
• Strong understanding of building operations and engineering systems.
• Proven experience managing operating budgets and financial reporting.
• Experience managing capital improvement projects.
• Strong knowledge of preventive maintenance programs.
• Demonstrated success managing multiple vendors and service contracts.
• Experience working in highly regulated, compliance-driven environments.
• Excellent verbal and written communication skills.
• Strong organizational and project-management skills.
• Proficiency with Microsoft Office Suite, CMMS platforms, and financial-management systems.
• Candidates must be authorized to work in the United States without sponsorship; this position does not provide visa sponsorship.

Nice To Haves

• Experience supporting financial institutions, investment banks, hedge funds, law firms, or other high-profile corporate environments.
• New York City commercial real estate experience.
• Experience supporting trading floors or mission-critical facilities.
• IFMA, BOMI, FMP, CFM, or RPA designation.
• OSHA 30 certification.
• Knowledge of NYC Local Laws and building-compliance requirements.
• Experience with IWMS/CMMS platforms.

Responsibilities

• Manage day-to-day operations of a Class A commercial office building, ensuring safe, efficient operation in line with client expectations and contractual obligations.
• Oversee preventive maintenance programs and ensure corrective maintenance is completed.
• Partner with the engineering team on HVAC, electrical, plumbing, life-safety, vertical-transportation, lighting, and critical-infrastructure systems.
• Coordinate after-hours work, user requests, shutdowns, emergency management, and business-continuity planning.
• Support operational readiness for executive events, client meetings, and other high-profile functions.
• Manage operating budgets, forecasts, accruals, and variance reporting; review and approve invoices in accordance with procurement policies.
• Identify cost savings, operational efficiencies, and process improvements; prepare business cases and ROI analyses for capital improvements and operational initiatives.
• Track capital projects and operating expenses to achieve financial targets, and partner with sourcing and procurement during RFPs and contract negotiations.
• Ensure compliance with federal, state, and local regulations, including NYC requirements; manage vendor compliance documentation, insurance, permits, and safety certifications.
• Coordinate regulatory inspections and corrective actions; maintain compliance with OSHA, FDNY, DOB, EPA, ADA, Local Laws, and corporate EHS programs.
• Support emergency preparedness, business continuity, life-safety drills, and incident management; maintain audit-ready documentation and operational records.
• Serve as the primary contact for client stakeholders, build trusted relationships through proactive communication, and deliver executive-level reports on operations, KPIs, finances, projects, and risks.
• Anticipate client needs and recommend workplace solutions that meet or exceed expectations.
• Lead and manage integrated service providers, including janitorial, landscaping, pest control, vertical transportation, fire-life-safety, and specialty contractors; conduct performance reviews and KPI assessments.
• Ensure vendors meet contractual service levels and safety expectations.
• Lead and develop facilities personnel and vendor teams; coach team members through performance management and professional development.
• Promote accountability, collaboration, customer service, operational excellence, standardization, and continuous improvement.
• Maintain high standards in executive spaces, conference centers, pantries, common areas, and amenity spaces.
• Coordinate workplace services and partner with Workplace Experience, Events, Security, Engineering, and Food Services to deliver a seamless employee and visitor experience.
• Meet regulatory and contractual compliance requirements, budget and forecasting targets, and operational KPIs for maintenance, work-order completion, and service delivery.

Benefits

• 401(k) plan with matching company contributions.
• Medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager