Facilities Manager

JLL•Wayne, NJ

67d•$110,000 - $130,000•Onsite

About The Position

We are seeking an experienced Facility Manager with strong mechanical expertise and retail operations background to oversee comprehensive facilities management for our banking client. This role requires a hands-on professional who can manage complex building systems, coordinate soft services, and understand the unique operational demands of retail banking environments. This role offers the opportunity to apply technical expertise and comprehensive service management skills in a dynamic retail banking environment while ensuring seamless operations that support both customer service excellence and business continuity.

Requirements

5+ years facilities management experience with demonstrated mechanical aptitude
3+ years experience managing both hard and soft services
3+ years experience in retail or customer-facing environments (retail banking experience highly preferred)
Strong working knowledge of HVAC, electrical, plumbing, and building automation systems
Proven experience managing janitorial, landscaping, and facility support service contracts
Proven ability to read and interpret mechanical drawings and specifications
Experience managing multiple locations and vendor relationships
Strong understanding of building codes, safety regulations, and compliance requirements
Hands-on mechanical troubleshooting and problem-solving abilities
Understanding of retail operations and customer experience priorities
Strong vendor management and contract negotiation skills
Excellent project management and organizational skills
Strong communication skills for interacting with branch staff, executives, and vendors
Quality control mindset with attention to detail in service delivery
Ability to work flexible hours including evenings and weekends for emergencies
Proficiency with CMMS (Computerized Maintenance Management Systems) and MS Office
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Technical certifications in relevant trades (HVAC, electrical, etc.) preferred
Bachelor's degree in Facilities Management, Engineering, or related field
Certified Facility Manager (CFM) or similar professional certification
Experience with security systems and access control in financial institutions
Knowledge of energy management and sustainability initiatives

Responsibilities

Oversee all mechanical, electrical, and plumbing systems across banking facilities including HVAC, refrigeration, lighting, fire safety, and security systems.
Conduct regular inspections and implement preventive maintenance programs to ensure optimal performance and minimize downtime.
Manage vendor relationships and service contracts for specialized equipment maintenance.
Direct and oversee all soft services including janitorial and cleaning services, waste management and recycling programs, landscaping and grounds maintenance, pest control, reception and front-of-house services, and window cleaning.
Ensure service providers maintain high standards that reflect the professional image expected in banking environments.
Conduct regular quality inspections and manage service level agreements to ensure consistent delivery across all locations.
Maintain branch facilities to support customer-facing operations with minimal disruption to banking services.
Coordinate maintenance and cleaning activities outside business hours or during low-traffic periods.
Ensure facilities meet brand standards and create welcoming, professional customer environments.
Support branch openings, closures, and renovations.
Ensure all facilities comply with banking industry regulations, building codes, ADA requirements, and health and safety standards.
Maintain current knowledge of fire safety, emergency systems, and security protocols.
Conduct regular safety audits and implement corrective actions.
Ensure soft services vendors adhere to all safety and compliance requirements.
Develop and manage comprehensive facilities budgets including hard services maintenance, soft services contracts, utilities, and capital improvement projects.
Identify cost-saving opportunities while maintaining service quality.
Track and report on key performance metrics and facility expenditures across all service areas.
Manage relationships with multiple service providers across both hard and soft services.
Negotiate contracts, monitor performance against KPIs, and conduct regular vendor reviews.
Ensure all contractors maintain proper insurance, certifications, and comply with banking security requirements.
Serve as primary point of contact for facility emergencies.
Coordinate rapid response to mechanical failures, environmental issues, security concerns, or service disruptions.
Develop and maintain business continuity plans to minimize operational disruptions.