Facilities Manager

JLL•Jessup, MD

13d•$93,100 - $114,000•Onsite

About The Position

The Facilities Manager manages assigned sites and leads a skilled staff team delivering facilities services in professional office environments. The role ensures services meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), while working within prescribed budgets and pursuing cost-effective operations. In collaboration with Senior Facilities Managers, the position helps shape the facilities team’s vision and oversees property operations to protect, maintain, and improve client site value. The Facilities Manager drives continuous improvement, manages third-party contractors and vendors, and applies JLL tools, processes, and best practices to operational work. The position serves as the primary client interface for service delivery, maintains stakeholder relationships, promotes safe work practices, and supports organizational sustainability commitments by engaging occupants and working with sustainability teams.

Requirements

Minimum 5–8 years of Facilities Management experience, including demonstrated experience managing facilities teams.
Experience managing 24/7 operations in fast-paced work environments and superior client relationship management skills.
Organizational and problem-solving skills, including the ability to plan and manage within budget and time constraints.
Familiarity with various building systems and ability to multitask while working without direct supervision.
Experience with CMMS systems and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong written, verbal, and interpersonal skills and a collaborative management style.
Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies.
Ability to manage third-party contractors and vendors while ensuring compliance with audit standards.
Must provide proof of U.S. citizenship due to federal government regulations pertaining to secured areas on-site.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor's degree in a related field and background in facilities management in a professional office environment.
Experience with strategic sourcing and contracting for maintenance and project services.
Knowledge of capital improvement project planning and management, and familiarity with JLL tools, processes, and best practices.
Understanding of landlord, tenant, and subtenant relationship management.
Experience with incident investigation and root cause analysis methodologies.
Background in employee development and performance management, including completing performance reviews and ensuring optimal rollout of CMMS tools.
Understanding of how to promote diversity and inclusivity for all team members.
Knowledge of sustainability awareness and environmental stewardship practices supporting organizational sustainability commitments.

Responsibilities

Work with the Senior Facilities Manager to develop and execute the facilities team vision and assist in setting strategic direction for operations and maintenance teams.
Oversee property operations to protect, maintain, and improve client site value, including conducting routine site inspections.
Drive continuous improvement in site performance and manage third-party contractors and vendors engaged in property operations and maintenance.
Develop and maintain positive relationships with Client Managers and Operations teams, serving as the primary client interface for service delivery satisfaction.
Apply JLL tools, processes, and best practices to operational practices and maintain sites in accordance with SLAs and KPIs.
Promote safe work practices, timely training, and best practices; establish a safety-first culture and collaborative teamwork environment.
Work with the Senior Facilities Manager to develop and maintain operating budgets, meet cost-savings targets, and manage work within budget constraints.
Engage building occupants in sustainability best practices and encourage behaviors that support environmental stewardship and the organization's sustainability commitments.
Collaborate with the sustainability team to monitor key metrics, identify improvement opportunities, and advance progress toward sustainability targets.