Facilities Manager

JLL•Boston, MA

13d•$101,500 - $124,300•Onsite

About The Position

The Facilities Manager oversees assigned sites and leads a skilled facilities team delivering services in professional office environments. The role ensures that service delivery meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while managing costs within prescribed budgets. In collaboration with Senior Facilities Managers, the Facilities Manager helps develop the facilities team's vision and oversees property operations to protect, maintain, and improve client site value. The position advances business objectives through continuous improvement, management of third-party contractors and vendors, and adoption of JLL tools, processes, and best practices. It serves as the primary client interface for service delivery, builds positive stakeholder relationships, promotes safety, and engages occupants in sustainability practices that support the organization's environmental commitments. This is an onsite position in Boston, Massachusetts.

Requirements

5–8 years of Facilities Management experience, including demonstrated experience managing facilities teams.
Experience managing 24/7 operations in fast-paced work environments and strong client relationship management skills.
Organizational and problem-solving skills, with the ability to plan and manage within budget and time constraints.
Familiarity with building systems and the ability to multitask and work without direct supervision.
Experience with CMMS systems and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong written, verbal, and interpersonal skills, with a collaborative management style.
Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies.
Ability to manage third-party contractors and vendors while ensuring compliance with audit standards.
Must provide proof of U.S. citizenship due to federal government regulations concerning secured areas onsite.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Bachelor's degree in a related field and a background in professional office environment facilities management.
Experience with strategic sourcing and contracting for maintenance and project services.
Knowledge of capital improvement project planning and management and familiarity with JLL tools, processes, and best practices.
Understanding of landlord, tenant, and subtenant relationship management.
Experience with incident investigation and root cause analysis methodologies.
Background in employee development and performance management, including completing performance reviews and ensuring effective rollout of CMMS tools.
Understanding of how to promote diversity and inclusivity for all team members.
Knowledge of sustainability awareness and environmental stewardship practices supporting organizational sustainability commitments.

Responsibilities

Work with the Senior Facilities Manager to develop and execute the facilities team's vision and assist in setting strategic direction for operations and maintenance teams.
Oversee property operations to protect, maintain, and improve client site value, including conducting routine site inspections.
Drive continuous improvement in site performance and manage third-party contractors and vendors involved in property operations and maintenance.
Build positive relationships with Client Managers and Operations teams and serve as the primary client interface for service delivery satisfaction.
Transform operational practices by applying JLL tools, processes, and best practices, and maintain sites in accordance with SLAs and KPIs.
Promote safe work practices, timely training, and safety best practices while fostering collaborative teamwork.
Work with the Senior Facilities Manager to develop and maintain operating budgets, meet cost-saving targets, and manage work within budget constraints.
Engage building occupants in sustainability best practices and encourage behaviors that support environmental stewardship and organizational sustainability commitments.
Collaborate with the sustainability team to monitor key metrics, identify improvement opportunities, and make measurable progress toward sustainability targets.