Facilities Manager

JLL • Palo Alto, CA

18d • $110,000 - $134,700 • Onsite

About The Position

The Facilities Manager oversees assigned sites and leads a skilled team delivering facilities management services in professional office environments. The role ensures service delivery meets Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while operating within prescribed budgets and at the lowest possible cost. Working with Senior Facilities Managers, the Facilities Manager helps shape the facilities team’s vision and oversees property operations to protect, maintain, and improve client site value.

The position drives continuous improvement in site performance, manages third-party contractors and vendors, and adopts JLL tools, processes, and best practices. It serves as the primary client interface for service delivery, builds positive stakeholder relationships, promotes a safety-first and collaborative culture, and engages building occupants and sustainability teams to advance environmental stewardship and measurable progress toward sustainability targets. This is an onsite role in Palo Alto, California. Candidates must provide proof of US citizenship due to federal government regulations for secured onsite areas and be authorized to work in the United States without visa sponsorship.

Requirements

• Minimum 5–8 years of Facilities Management experience, including demonstrated experience managing facilities teams.
• Experience managing 24/7 operations in fast-paced work environments and superior client relationship management skills.
• Organizational and problem-solving skills, including the ability to plan and manage within budget and time constraints.
• Familiarity with building systems and ability to multitask without direct supervision.
• Experience with CMMS systems and Microsoft Office Suite, including Word, Excel, and PowerPoint, and use of Outlook.
• Strong written, verbal, and interpersonal skills, with a collaborative management style.
• Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies.
• Ability to manage third-party contractors and vendors and ensure compliance with audit standards.
• Must provide proof of US citizenship due to federal government regulations pertaining to secured areas onsite.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Bachelor’s degree in a related field and a background in facilities management in a professional office environment.
• Experience with strategic sourcing and contracting for maintenance and project services.
• Knowledge of capital improvement project planning and management, and familiarity with JLL tools, processes, and best practices.
• Understanding of landlord, tenant, and subtenant relationship management.
• Experience with incident investigation and root cause analysis methodologies.
• Background in employee development and performance management, including completing performance reviews and ensuring optimal rollout of CMMS tools.
• Understanding of how to promote diversity and inclusivity for all team members.
• Knowledge of sustainability awareness and environmental stewardship practices that support organizational sustainability commitments.

Responsibilities

• Work with the Senior Facilities Manager to develop and execute the facilities team vision and assist with strategic direction for operations and maintenance teams.
• Oversee property operations to protect, maintain, and improve client site value, including conducting routine site inspections.
• Drive continuous improvement in site performance and manage third-party contractors and vendors involved in property operations and maintenance.
• Build and maintain positive relationships with Client Managers and Operations teams, and serve as the primary client interface for service delivery satisfaction.
• Use JLL tools, processes, and best practices to transform operational practices and maintain sites in accordance with SLAs and KPIs.
• Promote safe work practices, timely training, and best practices to establish a safety-first culture and collaborative team environment.
• Work with the Senior Facilities Manager to develop and maintain operating budgets, meet cost-saving targets, and manage work within budget constraints.
• Engage building occupants in sustainability best practices and encourage behaviors that support environmental stewardship and organizational sustainability commitments.
• Collaborate with the sustainability team to monitor key metrics, identify improvement opportunities, and advance measurable progress toward sustainability targets.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed