Facilities Manager

H&M Group•New York, NY

39d•Hybrid

About The Position

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. As a Facilities Manager, your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑ and long‑term asset performance. You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites. This hybrid role reports into our Facilities & Procurement Manager and is based out of New York Support Office.

Requirements

Bachelor’s degree in Engineering, Business Administration, or a related field
Strong supplier and contract management skills
Analytical and data-driven mindset with problem-solving ability
Proficient in MS Office applications
Advanced level of English, both written and spoken
Minimum 3 years of experience in facility management, construction, and/or real estate
Proven experience in activity-based budgeting and operational planning
Skilled in managing external suppliers and following up on contractual obligations

Nice To Haves

Facility Management and Project Management certifications are meriting
Experience in energy management is meriting
Background in the retail industry and experience within a large international organization are meriting
You are communicative, consultative, and collaborative in your approach. You are data-driven, pragmatic, and solution-oriented, while remaining resilient and flexible in a dynamic environment

Responsibilities

Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance
Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision
Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist
Secure contractual compliance and high‑quality service delivery from all facility providers and landlords
Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance
Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels
Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work
Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities
Secure that health & safety requirements are followed, working closely with suppliers and the local security department
Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency
Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records
Ensure a high level of system automation and asset data quality
Manage, monitor and follow-up on actual costs vs. budget as well as quality performance based on predefined quality measures
Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets
Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs
Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions
Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables
Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance
Active participant in FM forums and support best‑practice sharing