Facilities Manager

JLL•Boston, MA

11d•$110,000 - $140,000•Onsite

About The Position

The Facilities Manager manages day-to-day client activities for assigned facilities or properties within a client portfolio. The role oversees site budgets, accounting and finance, maintenance and operations, and contract services. The manager organizes and prioritizes multiple tasks, handles stressful situations, makes effective decisions, understands complex client and customer relationships, and communicates consistently with clients, the Facilities team, and customer representatives. This is an in-office, on-site position, Monday through Friday, with off-hours on-call duties. The manager serves as the primary operational leader for the site and must maintain 24/7 on-call availability for uninterrupted facility operations, emergency response, and business continuity. The role may require travel to sites within assigned geographic areas and adjusted work hours for shutdowns, project work, emergencies, and other operational needs. Locations listed are Boston, Massachusetts, and Renton, Washington.

Requirements

Bachelor's degree or equivalent facilities or property management experience.
At least 5 years of facilities management or operations experience.
Required knowledge of building systems, including HVAC, electrical, mechanical, and services.
Superior client relationship management skills.
Strong supervisory and people management skills.
Ability to plan and manage financials within budget and time constraints.
Experience managing multiple vendors and small capital projects.
Excellent computer proficiency with MS Office and a Computerized Maintenance Management System (CMMS).
Excellent interpersonal, communication, and organizational skills.
Ability to remain calm, composed, and professional under pressure while managing challenging situations and competing priorities.
Knowledge of commercial lease agreements, standard accounting practices, and labor union procedures and protocols.
Ability and willingness to travel to various sites within assigned geographic areas as required.
Strong customer service focus and ability to develop and maintain effective working relationships with regulatory agencies, vendors, contractors, tenants, and employees.
Ability to adjust work hours for scheduled shutdowns, project work, emergency response, and other operational requirements outside standard business hours.
Ability to maintain 24/7 on-call availability for facility operations, emergency response, and business continuity.
Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

Certified Facility Manager (CFM) or other professional licenses or certification.
Knowledge of Yardi.
Ability to read and understand construction drawings and documents and provide design engineering teams with feedback from the operator’s perspective.

Responsibilities

Proactively manage facility services according to JLL account and client standards and procedures, ensuring superior customer satisfaction.
Develop and manage facilities operating and capital budgets for the assigned portfolio, track variances, and manage within target.
Achieve cost savings by maximizing use of suppliers and preferred vendors or contractors, and identify efficiency opportunities consistent with client goals.
Develop and manage a high-performing facilities team of diverse skilled tradespeople and professionals.
Coordinate property operations to protect, maintain, and improve the value of client assets.
Ensure site management and operations practices comply with JLL and client standards.
Perform monthly reporting, forecasting, and asset management for all sites.
Implement preventive, ongoing, and anticipated maintenance and repair programs.
Develop multi-year capital improvement plans and manage projects through completion.
Manage third-party vendor contracted services, including janitorial services as required, periodic bidding, and insurance updates.
Monitor vendor performance against scopes of work and contractual agreements.