Facilities Manager

Tufts University•Medford, MA

25d•Onsite

About The Position

The Facilities Manager reports to the Assistant Director of Facilities and is responsible for daily operations, maintenance, and management of facilities, infrastructure, and staff. The role supports planning, execution, and oversight of maintenance, repairs, and replacements for mechanical, electrical, and plumbing systems, ensuring safe, efficient, and cost-effective operation of physical assets during the second shift. The manager coordinates with first-shift staff, scheduling and planning, and the Operations Control Center (OCC), and collaborates with internal and external stakeholders to complete work and maintain building functionality and campus appearance. The position is a key contact for building customers and liaison with the OCC for work orders, emergencies, and maintenance projects. Tufts Operations supports four Massachusetts campuses and a Facilities Management Department with approximately 150 staff, including unionized trades, grounds, and labor employees. The department has a $120 million annual operating budget, including $60 million in capital renewal. The Facilities Manager oversees facilities serving classrooms, lecture halls, research labs, dental clinics, and medical training facilities, including specialized equipment and clinical areas. The position also supports staff development, vendor and contractor oversight, budgeting, regulatory compliance, safety, sustainability, deferred maintenance, and capital planning. This is an essential, on-site, second-shift position with an on-call rotation and flexibility to respond to emergencies and campus events.

Requirements

Associate's degree in a related field, or knowledge and experience typically acquired through an equivalent combination of work experience and training.
At least 7 years of experience or equivalent combination of work experience and training, including trade licenses.
At least 2 years of supervisory experience in facilities, maintenance, operations, or a related field.
Facilities management experience, including comprehensive knowledge of buildings and equipment and the ability to foresee problems, implement solutions, and complete ordinary repairs promptly.
Demonstrated knowledge of building trades, including plumbing, electrical, HVAC, and carpentry, and of building automation and energy management systems.
Knowledge of applicable codes and regulations related to facilities, commercial/residential facilities in a university setting, and building system operations.
Planning, fiscal, and forecasting experience, with an understanding of managing costs while providing appropriate facility care.
Strong interpersonal and communication skills to foster effective working relationships at all levels.
Ability and commitment to work effectively in a culturally diverse and inclusive environment and to value and respect different perspectives.
Ability to communicate ideas clearly verbally, graphically, and in writing.
Experience with Microsoft Outlook/Office, MAXIMO or another CMMS, CAD and/or Revit, Microsoft Project, and JCI Metasys.
Valid driver's license.
Ability to work an on-site second-shift schedule and maintain flexibility for campus emergencies, nighttime and weekend events, and special events.
Ability to respond to emergencies 24/7 and participate in an on-call rotation.

Nice To Haves

Bachelor's degree in facilities, maintenance, or a related field.
Experience managing a union environment and working with collective bargaining agreements.
Experience at a higher education institution, nonprofit, or private firm serving institutional clients.
Experience managing a research and development facility or health sciences campus, particularly in BL-2 and BL-3 laboratory environments.
Relevant trade license.
Professional licenses and/or certifications.

Responsibilities

Direct and oversee daily facility operations and maintenance to ensure buildings are safe, clean, and functional.
Manage union staff conducting routine, emergency, and preventive maintenance in accordance with industry standards, best practices, and University service levels.
Manage HVAC, electrical, plumbing, and safety systems serving educational and healthcare facilities.
Execute and manage preventive maintenance schedules to minimize downtime and costs.
Maintain an inventory of equipment assets.
Manage daily operations of classrooms, lecture halls, research labs, dental clinics, and medical training facilities, including clinical areas supporting patient care and student learning.
Use the MAXIMO work-order system to track and report work in process and completed work; analyze productivity data and support reporting, schedule adjustments, staffing analysis, and performance management.
Oversee maintenance of specialized equipment, including research lab equipment, dental chairs, simulation labs, imaging systems, and sterilization units.
Lead, mentor, and manage union staff, direct reports, facilities professionals, and maintenance professionals, fostering collaboration, accountability, and professional growth.
Supervise union staff in accordance with collective bargaining agreements and support efforts to improve workforce satisfaction, productivity, and efficiency.
Coordinate work schedules with stakeholders, staff, custodians, and contractors to minimize disruption to teaching and clinical activities.
Respond to feedback from students, faculty, patients, and staff about facility issues.
Evaluate team performance and provide feedback to improve productivity.
Serve as a point of contact during facility emergencies, including power outages and natural disasters.
Liaise with vendors, contractors, and service providers; monitor service agreements and oversee contractor work for quality, standards, and cost-effectiveness.
Support facilities budget development and ensure adherence to financial constraints.
Ensure shift and emergency coverage for evenings, weekends, holidays, or overtime is addressed promptly and comprehensively.
Ensure compliance with local, state, and federal requirements, including building codes, environmental standards, and workplace safety laws, and maintain documentation.
Conduct safety audits and address identified hazards.
Represent Facilities Management at construction planning meetings as required.
Work with the Campus Energy Manager to implement and promote environmentally sustainable practices.
Support and execute deferred maintenance projects in coordination with the Capital Renewal plan, and contribute to long-term facility improvement, expansion, and capital investment planning.
Assist with small projects, including minor renovations and equipment upgrades.
Coordinate with Tufts EH&S and local, state, and federal jurisdictions to provide staff training and ensure compliance with safety protocols.
Participate in an assigned on-call rotation and respond to emergencies 24 hours a day, seven days a week.
Perform other work as assigned.