Facilities Manager

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Facilities Manager manages and oversees the administration and daily operations of the Facilities department, in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The role supervises department employees, oversees maintenance programs and work orders, manages vendors and contractual services, and ensures buildings, grounds, equipment, and systems are maintained safely and effectively. The manager is responsible for departmental staffing and administration, including scheduling, payroll, personnel matters, recruitment, training, performance management, and development of policies, procedures, and training programs. The position also supports compliance with safety, information security, internal control, and regulatory requirements; communicates with employees and management; and provides professional customer service. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
At least six years of experience in facility maintenance operations, covering areas such as carpentry, masonry, painting, welding, kitchen appliance or refrigeration maintenance and repair, mechanical equipment, heavy equipment, key and lock systems, or grounds and landscaping.
At least four years of management experience.
Direct experience in maintenance planning and computer systems.
Familiarity with proper use of cleaning equipment, facilities equipment, and chemicals.
Previous customer service experience required.
Ability to evaluate statistical reports and other business reports.
Knowledge of Facilities administration, cost control, and the services provided.
Strong interpersonal, customer service, communication, coaching, team-building, and problem-solving skills.
Ability to write routine correspondence and speak effectively with the public, employees, and customers.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Ability to demonstrate leadership, fairness, and sensibility toward customers and employees.
Ability to instill pride and personal responsibility in subordinate employees.
Ability to multitask, prioritize, and manage time efficiently.
Ability to stand, walk, and move through department and casino areas for extended periods and lift and carry up to 30 pounds.
Ability to maintain physical stamina and an appropriate mental attitude under pressure in a fast-paced casino environment.
Must possess and maintain a valid driver’s license and substantiate a safe driving record within the liability insurer’s acceptable parameters.

Nice To Haves

Six years of experience in a management role is preferred.
At least three years of inventory control and ordering experience is preferred.

Responsibilities

Manage and supervise the Facilities department and its employees.
Use MicroMain CMMS to develop preventive maintenance programs, ensure work orders are completed promptly, and maintain appropriate inventory levels.
Conduct property inspections and delegate and supervise repair work.
Oversee the quality, accuracy, efficiency, and effectiveness of work and tasks.
Manage outside vendors providing construction and other facilities-related services.
Recommend cost-saving initiatives, improved workflows, and staffing levels.
Operate and manage multi-unit operations.
Maintain preventive maintenance and cleaning programs for the interiors, exteriors, and grounds of company-owned or leased buildings.
Direct repairs and maintenance of casino structures, grounds, and systems, including snow removal, landscaping, carpentry, painting, and locksmith work.
Solicit proposals for contractual services such as garbage and snow removal, and manage fire sprinkler and fire alarm systems.
Assist the Executive Director of Mechanical Operations and Director of Electro-Thermal Plant Operations with facilities repairs and maintenance as needed.
Monitor equipment maintenance and ensure OSHA standards are met and MSDS information is available to employees.
Handle administrative duties including scheduling, payroll, filing, personnel maintenance, and HR issues; ensure staffing and schedules support service needs while minimizing labor hours.
Develop and implement facilities policies, procedures, and departmental procedure manuals, and ensure relevant materials are documented and stored properly.
Develop and implement training programs for all areas of the Facilities department.
Oversee recruitment, hiring, training, recognition, coaching, terminations, and other personnel matters.
Set management objectives, evaluate employee performance, provide feedback, establish asset protection policies and procedures, and meet internal control requirements.
Communicate regularly with facilities management and employees about casino activities and events.
Follow safety guidelines established by the Seneca Gaming Corporation Risk Management Department.
Cooperate with the Seneca Gaming Authority and comply with applicable rules and regulations.
Maintain understanding of information security policies, including the Acceptable Use Policy, and comply with them.
Provide professional customer service and maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.