Facilities Manager

JLL•Hopkinsville, KY

54d•Onsite

About The Position

JLL is seeking an experienced Facilities Manager to support multiple warehouse/manufacturing locations. This role involves managing a team of vendors and services, supporting projects, overseeing preventative maintenance, and collaborating with internal teams. The position requires flexibility in hours, with core work during regular business hours. The ideal candidate takes pride in creating spaces that are both beautiful and functional, paying close attention to detail. The role emphasizes collaboration, vendor management, client management, financial oversight, CMMS/ticket management, and overall facilities operations, including inspections and emergency response. Continuous improvement, innovation, and leveraging technology, including AI, are key aspects of this role. Team leadership and development are also crucial responsibilities.

Requirements

4+ years assisting with facilities operations in multiple locations in commercial real estate.
Excellent project management skills.
Recognized Project Management qualification.
Management experience preferred, to include experience leading coordinators and developing their careers.
Preferred experience with Computer Maintenance Management Software (CMMS)/Work Order Management programs.
Experience with vendor management.
Understand construction specifications and blueprints.
Experience with Building Management Systems maintenance and monitoring.
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions.
Drive innovation / thought leadership / industry knowledge.
Excellent presentation skills as well as verbal and written communication skills.
Ability to develop and explain complex operational management information to senior audiences.
Be resilient, with high focus on achieving goals.
High energy, flourishes in fast pace and dynamic environment.
Customer centricity.
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures.
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
Strong analytical, organization and administration skills.
Strong leadership capabilities with proven ability to inspire, motivate, and develop high-performing teams.
Demonstrated ability to build and maintain collaborative relationships across cross-functional teams and diverse stakeholder groups.
Strategic thinking with the ability to balance tactical execution with long-term planning and innovation.
Adaptability and openness to leveraging emerging technologies, including AI applications for facility optimization, predictive maintenance, and operational efficiency.
Comfort with digital tools and data analytics platforms to drive informed decision-making and continuous improvement.
Excellent problem-solving and decision-making abilities with sound judgment in managing complex operational challenges.
Must have current drivers license.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Facility Management Professional (FMP), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended.
Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field.
Professional certifications such as CFM (Certified Facility Manager), PMP (Project Management Professional), or equivalent.
Experience implementing AI-driven solutions, smart building technologies, or automation platforms in facility operations.
Track record of successfully leading change management initiatives and driving operational transformation.

Responsibilities

Partner with local site stakeholders to ensure all facilities related projects/work efforts are completed.
Oversee service level agreements with vendors and suppliers to support operations to facilitate repairs, maintenance and construction.
Ensure vendors are well-managed, delivering services on time and within budget.
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice.
Support Sourcing team in planning and managing scopes of work for all contracts to ensure that they are professionally delivered at the right costs.
Ensure expiry of contracts are well-monitored and re-procurement is initiated when required.
Assess proposals to ensure delivery of the best value to the client.
Develop ongoing relationships with building management, building engineers and vendors, ranging from general contractors to building system vendors to pest control.
Verify that landlords of leased spaces provide the appropriate level of services in compliance with lease agreements.
Build and maintain strong collaborative relationships across cross-functional teams, including operations, engineering, procurement, finance, and client service teams.
Facilitate effective communication and coordination among internal teams, vendors, and external partners to ensure seamless service delivery.
Partner with the client/stakeholder(s).
Proactively engage stakeholders to ensure on site clients’ expectations are met.
Build and develop effective client / stakeholder relationships across multiple levels of the organization.
Act as a key point of contact for facilities within the client's portfolio.
Deliver exceptional customer service by anticipating client needs, addressing concerns promptly, and maintaining consistent communication.
Act as a trusted advisor to clients on facility matters, providing strategic recommendations and insights.
Conduct regular client meetings and business reviews to ensure alignment on goals, expectations, and service performance.
Help develop the annual budget in your region. This includes development of annual maintenance plans, facility improvements projects and cost reduction projects.
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including JLL Code of Ethics.
Process payments to vendors.
Manage vendor contract terms in conjunction with Procurement and Global Facilities.
Create purchase requisitions and purchase orders.
Ensure financial processes are followed at all times.
Analyze financial data and operational metrics to identify cost-saving opportunities and operational efficiencies.
Provide regular financial reporting and variance analysis to senior leadership and clients.
Implement and manage ticketing system for offices within region.
Respond to facility related tickets for all offices within region, to include answering, monitoring, and closing tickets.
Implement ongoing programs to address and resolve office spaces needs.
Leverage AI-powered CMMS systems to optimize work order prioritization, identify maintenance trends, and improve response times.
Utilize data analytics to track ticket resolution times, identify recurring issues, and implement preventive measures.
Be the subject matter expert for all Facilities and building operations in your region.
Ensure operations are running in an efficient and effective manner.
Identify opportunities to leverage Global suppliers and vendors to ensure cost efficiencies.
Lead continuous improvement initiatives by leveraging emerging technologies, including AI applications for predictive maintenance, energy optimization, and space utilization.
Drive innovation by exploring and implementing smart building technologies, automation solutions, and digital tools to enhance operational efficiency.
May require interstate and local travel to conduct facility inspections at client sites.
Able to use tablets technology to perform audits via the JLL App and includes taking photos and inputting written descriptions of the assets.
Ability to provide a sensible view of the condition of assets in line with JLLs standards and the age of the asset.
Manage personal expenses and travel.
Able to work autonomously and efficiently without supervision.
Must have current drivers license.
Lead, mentor, and develop facility coordinators, technicians, and support staff, providing coaching, performance feedback, and career development opportunities.
Foster a culture of accountability, collaboration, and continuous learning within the facilities team.
Conduct regular team meetings to align on priorities, communicate updates, and address operational challenges.
Support recruitment, onboarding, and training of new team members in coordination with HR and regional leadership.
Model cross-functional teamwork and encourage team members to embrace innovative technologies and collaborative problem-solving.
Involvement to ensure the efficient daily operations of each location, including cleaning, health and safety and general maintenance of mechanical and electrical systems.
Inspect the facility and report back any findings or issues to the team.
Recommend continuous quality improvement practices and implement Industry Best Practice operations.
Implement building procedures and performance measures and ensure they are maintained at all times.
Ensure all Critical Environment Management (CEM) requirements are met.
Review existing operations regularly to reduce costs and improve operational standards.
Be available to respond to facility emergencies and critical issues during off-hours, weekends, and holidays as needed to ensure business continuity.
Remain current on industry trends, best practices and project management processes and make recommendations on new systems and technology to improve operational efficiency.
Maintain a detailed database of Client operations, equipment and work order processes.
Develop and implement innovation programs and processes that increase customer service delivery, increase productivity, produce cost savings and share learnings with the wider team.
Perform other duties as assigned by senior management to support strategic initiatives, client deliverables, and organizational objectives.