Facilities Manager

JLL•Hopkinsville, KY

56d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Looking for an experienced Facilities Manager who will support several warehouse/manufacturing locations. You will manage a team of vendors and services, support projects, oversee all ongoing preventative maintenance tasks and work with multiple internal teams. Flexible hours may be required, with core work largely during regular business hours. Beyond the tactical facilities components of this job, you take pride in making the client space both beautiful and functional, and know how important even the tiniest details are to making a space great.

Requirements

4+ years assisting with facilities operations in multiple locations in commercial real estate.
Excellent project management skills. Recognized Project Management qualification
Management experience preferred, to include experience leading coordinators and developing their careers
Preferred experience with Computer Maintenance Management Software (CMMS)/Work Order Management programs
Experience with vendor management
Understand construction specifications and blueprints
Experience with Building Management Systems maintenance and monitoring
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
Drive innovation / thought leadership / industry knowledge
Excellent presentation skills as well as verbal and written communication skills
Ability to develop and explain complex operational management information to senior audiences
Be resilient, with high focus on achieving goals
High energy, flourishes in fast pace and dynamic environment
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Strong leadership capabilities with proven ability to inspire, motivate, and develop high-performing teams
Demonstrated ability to build and maintain collaborative relationships across cross-functional teams and diverse stakeholder groups
Strategic thinking with the ability to balance tactical execution with long-term planning and innovation
Adaptability and openness to leveraging emerging technologies, including AI applications for facility optimization, predictive maintenance, and operational efficiency
Comfort with digital tools and data analytics platforms to drive informed decision-making and continuous improvement
Excellent problem-solving and decision-making abilities with sound judgment in managing complex operational challenges
Must have current drivers license

Nice To Haves

Facility Management Professional (FMP), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended
Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field
Professional certifications such as CFM (Certified Facility Manager), PMP (Project Management Professional), or equivalent
Experience implementing AI-driven solutions, smart building technologies, or automation platforms in facility operations
Track record of successfully leading change management initiatives and driving operational transformation

Responsibilities

Partner with local site stakeholders to ensure all facilities related projects/work efforts are completed
Oversee service level agreements with vendors and suppliers to support operations to facilitate repairs, maintenance and construction
Ensure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice
Support Sourcing team in planning and managing scopes of work for all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated when required
Assess proposals to ensure delivery of the best value to the client
Develop ongoing relationships with building management, building engineers and vendors, ranging from general contractors to building system vendors to pest control
Verify that landlords of leased spaces provide the appropriate level of services in compliance with lease agreements
Build and maintain strong collaborative relationships across cross-functional teams, including operations, engineering, procurement, finance, and client service teams
Facilitate effective communication and coordination among internal teams, vendors, and external partners to ensure seamless service delivery
Partner with the client/stakeholder(s)
Proactively engage stakeholders to ensure on site clients’ expectations are met
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Key point of contact for facilities within the client's portfolio
Deliver exceptional customer service by anticipating client needs, addressing concerns promptly, and maintaining consistent communication
Act as a trusted advisor to clients on facility matters, providing strategic recommendations and insights
Conduct regular client meetings and business reviews to ensure alignment on goals, expectations, and service performance
Help develop the annual budget in your region. This includes development of annual maintenance plans, facility improvements projects and cost reduction projects
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including JLL Code of Ethics
Process payments to vendors
Manage vendor contract terms in conjunction with Procurement and Global Facilities
Create purchase requisitions and purchase orders
Ensure financial processes are followed at all times
Analyze financial data and operational metrics to identify cost-saving opportunities and operational efficiencies
Provide regular financial reporting and variance analysis to senior leadership and clients
Implement and manage ticketing system for offices within region
Respond to facility related tickets for all offices within region, to include answering, monitoring, and closing tickets
Implement ongoing programs to address and resolve office spaces needs
Leverage AI-powered CMMS systems to optimize work order prioritization, identify maintenance trends, and improve response times
Utilize data analytics to track ticket resolution times, identify recurring issues, and implement preventive measures
Be the subject matter expert for all Facilities and building operations in your region
Ensure operations are running in an efficient and effective manner
Identify opportunities to leverage Global suppliers and vendors to ensure cost efficiencies
Lead continuous improvement initiatives by leveraging emerging technologies, including AI applications for predictive maintenance, energy optimization, and space utilization
Drive innovation by exploring and implementing smart building technologies, automation solutions, and digital tools to enhance operational efficiency
May require interstate and local travel to conduct facility inspections at client sites
Able to use tablets technology to perform audits via the JLL App and includes taking photos and inputting written descriptions of the assets
Ability to provide a sensible view of the condition of assets in line with JLLs standards and the age of the asset
Manage personal expenses and travel
Able to work autonomously and efficiently without supervision
Lead, mentor, and develop facility coordinators, technicians, and support staff, providing coaching, performance feedback, and career development opportunities
Foster a culture of accountability, collaboration, and continuous learning within the facilities team
Conduct regular team meetings to align on priorities, communicate updates, and address operational challenges
Support recruitment, onboarding, and training of new team members in coordination with HR and regional leadership
Model cross-functional teamwork and encourage team members to embrace innovative technologies and collaborative problem-solving
Involvement to ensure the efficient daily operations of each location, including cleaning, health and safety and general maintenance of mechanical and electrical systems
Inspect the facility and report back any findings or issues to the team
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment Management (CEM) requirements are met
Review existing operations regularly to reduce costs and improve operational standards
Be available to respond to facility emergencies and critical issues during off-hours, weekends, and holidays as needed to ensure business continuity
Remain current on industry trends, best practices and project management processes and make recommendations on new systems and technology to improve operational efficiency
Maintain a detailed database of Client operations, equipment and work order processes
Develop and implement innovation programs and processes that increase customer service delivery, increase productivity, produce cost savings and share learnings with the wider team.
Perform other duties as assigned by senior management to support strategic initiatives, client deliverables, and organizational objectives