Facilities Manager

Hines•New York, NY

22d•$121,500 - $174,455•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a Facilities Manager with Hines, you will have full responsibility and commensurate authority for the management of all maintenance and operations functions, budget, and assigned personnel at a leased site. Responsible for maintaining highest level of customer service by responding to client service requests dispatched through a central help desk, scheduling preventive maintenance, providing support to other Corporate Real Estate and Facilities Management department groups, and all business unit administrators. Responsibilities include but are not limited to: Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients. Handle the administration and management of all activities related to interior maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site. Manage all client service requests and communication to requestor and business unit manager. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis. Develop and maintain positive relations with all occupying business units. Meet with business unit representatives on a regular basis to dispense information related to facility support and solicit input. Support all project and move managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs, and move box delivery. Assist in support of special events planned by others in on-site dining, training, and meeting rooms. Coordinate efforts with landlord base building management to ensure effective resolution of issues affecting both the building and the organization. Inspect all facilities, identify discrepancies, and coordinate repairs. Provide information and direct input in major fiscal activities, including budget preparation, financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation. Ensure proper and timely payment of all accounts payable including the coding, verification of accuracy, approval and forwarding for payment. Submit monthly required reporting for the site, including metrics, project accomplishments and open issues. Develop and manage annual budgets and monthly variance reporting for the site. Review and approve vendor invoicing ensuring all required back-up has been provided. Comply with all company, client, and regional policies.

Requirements

Bachelor’s degree from an accredited institution in business administration, facilities management, or engineering preferred.
Three or more years of related real estate/facilities work experience.
Supervisory experience strongly preferred.
P&L responsibility and budgetary experience.
Successfully complete the Hines Property Management Training Program.
Interact with employees, visitors and contractors with poise and diplomacy.
Maintain a calm demeanor in emergencies.
Compose business letters, expositions, summaries, and reports, using proper format, punctuation, grammar, diction, and style.
Speak before an audience with confidence, using appropriate communication skills/style.
Demonstrate strong initiative and customer service orientation.
Establish and maintain a cooperative working atmosphere among staff.
Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Perform numerical and financial calculations.
Analyze and interpret various types of data in order to draw conclusions and solve problems.
Demonstrate proficiency in Microsoft Office software.
Work indoors approximately 95% of the time and outdoors 5% of the time.
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
Ability to lift up to 25lbs.
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters or major weather events.
Transfer between properties and work overtime as business needs deem appropriate

Responsibilities

Develop and maintain ethical, professional, and courteous relations with site occupants, contractors, and clients.
Handle the administration and management of all activities related to interior maintenance, cleaning, and client service requests, including proper insurance certificates are on file for all vendors working on site.
Manage all client service requests and communication to requestor and business unit manager. Ensure requests are processed correctly, properly recorded in the work order system, and completed in a timely basis.
Develop and maintain positive relations with all occupying business units. Meet with business unit representatives on a regular basis to dispense information related to facility support and solicit input.
Support all project and move managers for construction and move projects including the provision for freight elevator scheduling, construction cleaning, file clean-outs, and move box delivery.
Assist in support of special events planned by others in on-site dining, training, and meeting rooms.
Coordinate efforts with landlord base building management to ensure effective resolution of issues affecting both the building and the organization.
Inspect all facilities, identify discrepancies, and coordinate repairs.
Provide information and direct input in major fiscal activities, including budget preparation, financial planning and variance analysis. Provide economic justification for expenses including bidding of large purchase and/or price evaluation.
Ensure proper and timely payment of all accounts payable including the coding, verification of accuracy, approval and forwarding for payment.
Submit monthly required reporting for the site, including metrics, project accomplishments and open issues.
Develop and manage annual budgets and monthly variance reporting for the site.
Review and approve vendor invoicing ensuring all required back-up has been provided.
Comply with all company, client, and regional policies.