Facilities Manager

LAZ Parking•Jersey City, NJ

About The Position

The Facilities Manager oversees operations at assigned parking locations under the direction of the Operations Manager, ensuring professional parking management. The role leads and develops on-site teams, supports company programs and initiatives, and addresses the needs of operational teams. It also manages location finances and client relationships, supports location openings and transitions, and helps ensure contractual requirements, service standards, and customer satisfaction are met. The position may involve occasional work outside regularly scheduled hours to meet operational needs, working in outdoor weather conditions, and physical activity such as lifting, walking, and standing.

Requirements

Bachelor's degree or equivalent work experience.
At least 3 years in a management or leadership role.
At least 3 years of parking experience.
Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
Experience with financial statements or accounting, P&L reports, and budgeting.
Ability to adjust schedule to meet operational needs, including occasionally working outside regularly scheduled hours.
Strong customer service skills.
Ability to coach employees and managers and facilitate coaching conversations.
Ability to work independently and multitask.
Ability to communicate professionally and effectively across all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Ability to work in heat, wind, snow, rain, and other elements.
Ability to lift, push, and pull at least 25 pounds; stand, walk, and run for extended periods; and bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

Parking management experience is preferred but not required.
Ability to seek improvement and foster idea sharing and creative problem solving.
Ability to mitigate challenges and lead others through them.
Ability to encourage open expression of ideas and opinions.
Excellent teambuilding and interpersonal skills.
Demonstrates a sense of urgency and timeliness.

Responsibilities

Lead, direct, and develop employees at assigned parking locations.
Manage, plan, schedule, train, and direct on-site employees, Assistant Managers, and Team Leaders.
Identify high-potential employees to support organizational growth.
Process payroll, ensure timely approval of hours, coordinate with payroll staff, and work with Human Resources to support wage and hour compliance.
Plan and execute openings of newly assigned locations and oversee transitions from contract acceptance through opening.
Manage location finances, budgets, revenue enhancements, expenses, and financial and operational reporting.
Develop client relationships and support business retention and client satisfaction.
Train Assistant Managers and Team Leaders in parking management skills.
Understand, implement, and deliver requirements in client contracts.
Support operational preparation for potential new locations, including rate surveys and ticket pulls.
Maintain service standards and initiatives aligned with client expectations while maximizing revenue and customer satisfaction.
Manage event operations and participate in labor contract management when applicable.
Communicate with local police departments and emergency management teams regarding operations.
Monitor, review, and analyze market rate structures.
Implement other projects, programs, and initiatives related to assigned locations.
Perform additional related duties as assigned.

Benefits

$350 referral bonus for each person referred.
Growth opportunities.
Pay Activ on-demand access to earned wages, with up to 50% available immediately.
Paid training.
Free company uniform.
Health coaching and resources, available whether or not employees enroll in LAZ benefits.
Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members.
Smoking cessation program.
401(k) with employer match.
Medical, dental, and vision insurance with three plan options.