Facilities Manager

JLL•Boston, MA

12d•$101,500 - $124,300•Onsite

About The Position

The Facilities Manager leads assigned sites and a team of skilled staff in delivering facilities management services in professional office environments. The role ensures that services meet service-level agreements and key performance indicators while operating within prescribed budgets and at the lowest possible cost. In collaboration with Senior Facilities Managers, the manager helps develop the facilities team’s vision and strategic direction, and oversees property operations to protect, maintain, and improve client site value. The manager drives continuous improvement in site performance, oversees third-party contractors and vendors, applies JLL tools and processes to operational practices, and serves as the primary client interface for service delivery. The position also supports safe work practices and team development, manages budgets and cost-saving targets, and promotes sustainability awareness among building occupants. The role collaborates with sustainability teams to monitor metrics and advance progress toward organizational sustainability targets. This is an onsite position in Boston, Massachusetts. Proof of U.S. citizenship is required due to federal regulations pertaining to secured onsite areas; visa sponsorship is not provided.

Requirements

Minimum 5–8 years of facilities management experience, including demonstrated experience managing facilities teams.
Experience managing 24/7 operations in fast-paced work environments and superior client relationship management skills.
Organizational and problem-solving skills, with the ability to plan and manage within budget and time constraints.
Familiarity with building systems and ability to multitask and work without direct supervision.
Experience with CMMS systems and Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong written, verbal, and interpersonal skills, with a collaborative management style.
Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies.
Ability to manage third-party contractors and vendors and ensure compliance with audit standards.
Must provide proof of U.S. citizenship due to federal government regulations concerning secured onsite areas.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree in a related field and experience in facilities management in a professional office environment.
Experience with strategic sourcing and contracting for maintenance and project services.
Knowledge of capital improvement project planning and management, and familiarity with JLL tools, processes, and best practices.
Understanding of landlord, tenant, and subtenant relationship management.
Experience with incident investigation and root cause analysis methodologies.
Background in employee development and performance management, including completing performance reviews and ensuring effective CMMS tool rollout.
Understanding of how to promote diversity and inclusivity for all team members.
Knowledge of sustainability awareness and environmental stewardship practices that support organizational sustainability commitments.

Responsibilities

Work with the Senior Facilities Manager to develop and execute the facilities team vision and assist in setting strategic direction for operations and maintenance teams.
Oversee property operations to protect, maintain, and improve client site value, including conducting routine site inspections.
Drive continuous improvement in site performance and manage third-party contractors and vendors involved in property operations and maintenance.
Develop and maintain positive relationships with Client Managers and Operations teams, and serve as the primary client interface for service delivery satisfaction.
Apply JLL tools, processes, and best practices to operational practices and maintain sites in accordance with SLAs and KPIs.
Promote a safety-first culture through safe work practices, timely training, and best practices, while fostering collaborative teamwork.
Work with the Senior Facilities Manager to develop and maintain operating budgets, meet cost-saving targets, and manage work within budget constraints.
Engage building occupants on sustainability best practices and encourage behaviors that support environmental stewardship and organizational sustainability commitments.
Collaborate with the sustainability team to monitor key metrics, identify improvement opportunities, and advance measurable progress toward sustainability targets.