Facilities Dispatch

Hilton Grand Vacations•Orlando, FL

About The Position

The Facilities Dispatcher at The Fountains Resort receives and records facilities work requests, dispatches them to facilities team members, tracks completion, and follows up with members, owners, and guests. The role also supports daily team operations through time-sheet and task entry, equipment assignment, office support, and reporting. The position calls for dispatch or equivalent experience and at least one year of administrative experience in a related field. Hilton Grand Vacations describes opportunities for long-term growth, learning, and advancement.

Requirements

Dispatch or equivalent experience.
At least one year of administrative experience in a related field.
Computer proficiency in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Time-management skills and the ability to organize and manage multiple priorities.
Ability to take initiative and adapt effectively to changes.
Ability to recognize emergency situations and take appropriate action.
Ability to establish and maintain cooperative working relationships.
Good judgment and ability to work independently with minimal direction.
Strong analytical and problem-solving skills.
Ability to switch among varied duties while meeting deadlines or established timeframes.
Ability to perform well amid frequent interruptions or distractions.

Responsibilities

Receive incoming work requests by telephone, email, radio, or Asgard.
Dispatch work requests to facilities team members.
Track work orders to support timely completion.
Follow up with members, owners, and guests about submitted work requests.
Enter work request information into Asgard, including allocated time and parts.
Assign radios and telephones to team members and retrieve them at the end of the shift.
Review daily time sheets and enter tasks performed.
Email housekeeping when requested work is completed.
Provide office support to managerial staff and generate reports as requested.
Focus on the productivity and efficiency of the team completing work orders.
Communicate with supervisors about workloads and special tasks from other departments.