Security Dispatch

Soboba Casino•San Jacinto, CA

11d

About The Position

The Security Dispatcher organizes and dispatches security personnel and other casino personnel for routine and emergency services. The role provides customer service to guests, employees, departments, and vendors; manages telephone and radio communications; performs clerical and data-entry tasks; and documents information in security reports. The dispatcher maintains confidentiality of Security, Soboba Casino, and Soboba Tribal business, and supports less experienced team members with task completion and training. The position requires dependable, regular attendance and the ability to work a flexible schedule in response to business demands. Management may assign special projects and other duties as needed.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Minimum typing speed of 35 words per minute.
Two years of customer service experience, or one year of customer service experience plus one year of PTZ security camera or dispatch-related experience.
Ability to remain calm in stressful environments and challenging circumstances.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Excellent verbal and written communication skills to promote a positive and professional image.
Familiarity with Microsoft Office products.
Must provide evidence of eligibility to work in the United States.
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License.
Must submit to and obtain negative results on all drug and/or alcohol testing.

Responsibilities

Provide high-quality customer service to guests, employees, departments, and vendors.
Answer and route telephone and radio calls while multitasking.
Perform routine clerical functions and work independently.
Post duty assignments and other information on the dispatch board.
Maintain confidentiality of Security, Soboba Casino, and Soboba Tribal business.
Compile and record data, and enter or update data using a computer.
Use a computer-aided dispatch system.
Communicate regularly via telephone and radio.
Write reports and document information in security reports.
Maintain a regular, reliable, and predictable work schedule and consistent attendance, being physically present in accordance with business demands.
Work alongside less experienced Security Dispatcher team members to assist and train them in proper task completion.
Perform special projects and other responsibilities, tasks, or duties as requested.

Benefits

401k Plan
Employer-paid basic life insurance, with the option to purchase supplemental life insurance
Medical coverage available to employees at a significantly reduced cost
Dental and vision coverage paid for the employee
Employee Assistance Program
Wellness Program, including an annual health fair, wellness education, and incentive programs
Paid Time Off
Quarterly and annual Reward and Recognition Program
Team member incentives
Discounted team member meals