Security Dispatch

Soboba Casino•San Jacinto, CA

10d

About The Position

The Security Dispatcher organizes and dispatches security personnel and other casino personnel for routine and emergency services. The role provides customer service to guests, employees, departments, and vendors; handles telephone and radio communications; performs clerical and data-entry tasks; and maintains dispatch information and security documentation. The dispatcher works independently while coordinating with team members, including assisting and training less experienced dispatchers. Regular, reliable, and predictable attendance and physical presence at work are required in accordance with business demands. The position may also perform special projects and other duties as requested.

Requirements

Must be 21 years of age or older.
High school diploma or equivalent required.
Minimum typing speed of 35 WPM required.
Two years of customer service experience, or one year of customer service experience plus one year of PTZ security camera or dispatch-related experience.
Ability to remain calm in stressful environments and challenging circumstances.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Excellent verbal and written communication skills to promote a positive and professional image.
Familiarity with Microsoft Office products.
Must provide evidence of eligibility to work in the United States.
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission License.
Must submit to and obtain negative results on all drug and/or alcohol testing.

Responsibilities

Provide high-quality customer service to guests, employees, departments, and vendors.
Answer and route telephone and radio calls while multitasking.
Perform routine clerical functions and work independently.
Post duty assignments and other information on the dispatch board.
Maintain confidentiality of Security, Soboba Casino, and Soboba Tribal business.
Compile and record data, and use a computer to enter or update data.
Use a computer-aided dispatching system.
Communicate constantly via telephone and radio.
Write reports and document information in security reports.
Maintain a regular, reliable, and predictable work schedule and consistent attendance, with physical presence at work as business demands require.
Assist and train less experienced Security Dispatcher team members in proper task completion.
Perform special projects and other responsibilities, tasks, or duties as requested.

Benefits

401(k) plan
Employer-paid basic life insurance, with the option to purchase supplemental life insurance
Medical coverage available to employees at a significantly reduced cost
Dental and vision coverage paid for the employee
Employee Assistance Program
Wellness Program, including an annual health fair, wellness education, and incentive programs
Paid time off
Team member recognition, including quarterly and annual reward and recognition programs
Team member incentives
Discounted team member meals