Facilities Account Manger (B2B, Base + Commission)
About The Position
The Outside Account Manager manages and grows a book of commercial facility management accounts serviced by City Wide. The role focuses on building client relationships, visiting properties and job sites in person, resolving issues to retain accounts, and selling and managing additional services to increase account value. The workday generally involves client and job-site visits in the first half and office administration and collaboration in the afternoons. The role directs an assistant night manager and a network of contractors, holding them accountable for delivering each service scope. It offers a base salary plus commission, with stated base compensation of $50,000–$60,000 and on-target earnings of $80,000–$120,000, as well as quarterly and annual bonuses tied to client retention. The position includes comprehensive training and a potential path into operations leadership, including Director of Operations.
Requirements
- Management experience leading staff and a network of vendors.
- Be a self-starter who drives results and takes initiative.
- Experience in account management, route sales, or service sales, or equivalent experience.
- Strong verbal and written communication skills; be outgoing and persuasive.
- Valid driver's license and reliable vehicle for client visits.
Nice To Haves
- Thrive on variety, a fast pace, and solving new problems.
- Route-based or territory sales background, such as uniform, linen, safety, or pest control.
- Experience in facility management, janitorial, or commercial building services.
- A track record of growing and retaining a book of accounts.
Responsibilities
- Manage a territory and take ownership of its results.
- Visit client properties in person and maintain regular client contact.
- Retain accounts by identifying and resolving problems before they escalate.
- Sell and manage additional services to grow each account.
- Direct the assistant night manager and contractors, and hold them accountable for service delivery.
- Handle administrative work and collaborate with colleagues in the office.
Benefits
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
- Car and phone allowance.
- Laptop and tools provided.
- Quarterly and annual bonuses tied to client retention results.
- Comprehensive training on the City Wide systems.
- Clear path into operations leadership, including Director of Operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
