Cashier (Plus Tips)

Miccosukee Resort & Gaming•Miami, FL

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented F&B Cashier to provide a memorable, caring, and professional experience for guests. The role involves taking orders, making recommendations, providing accurate bills, processing payments, and ensuring collected funds are reported and balanced before and after each shift. The cashier also helps guests, provides information about hotel facilities, and supports a welcoming environment. The casino and resort operate seven days a week, 24 hours a day, so shifts may be rescheduled based on business volume and may include weekends and holidays. The work is indoors in a smoking environment, with possible temperature fluctuations and moderate to high noise levels.

Requirements

Must be able to communicate in English.
High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
Six months of cash handling experience required.
Maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and while meeting deadlines.
Must be able to move freely about the property, walk frequently, and stand, stretch, bend, and kneel for prolonged periods without restriction.
Must be able to work different shifts, which may include holidays and weekends.
Must be able to work indoors and be exposed to environmental contaminants, including smoke.
Ability to lift or carry at least 30 pounds unassisted when performing assigned tasks.
Ability to work with others, communicate effectively, receive direction, and provide feedback as needed to achieve department goals.
Maintain a positive attitude and interact with guests in a congenial and polite manner.
Ability to handle stressful situations with clients with dignity, tact, and politeness.
Handle supplies safely and non-hazardously while maintaining proper hygiene, cleanliness, and disposal methods.

Nice To Haves

Spanish language skills.

Responsibilities

Take customer orders, make recommendations, and provide accurate bills.
Process cash and credit card transactions and assist customers with checkout.
Ensure collected monies are reported and balanced before and after each shift.
Adhere to Miccosukee Service Expectations and ensure team compliance.
Inform guests about hotel facilities and assist customers in designated areas.
Greet guests warmly, provide stellar customer service, and invite guests to return, using their names when known.
Count and balance cash boxes before and after each shift.
Maintain professional conduct and observe company standards, work requirements, and rules of conduct.
Maintain consistent and regular attendance.
Perform other related duties as assigned.