Poker Host/ess (Plus Tips)

Miccosukee Resort & Gaming•Miami, FL

About The Position

Miccosukee Casino & Resort is seeking an experienced, service-oriented Poker Host/Hostess. The role focuses on welcoming patrons, managing game waiting lists, seating customers, and handling cash and chip exchanges. Duties must be performed in accordance with casino guidelines, Internal Control Standards, and Tribal Gaming Agency policies and procedures. The position also includes game operations, customer service, room upkeep, and compliance responsibilities, including Title 31 requirements. The casino operates seven days a week, 24 hours a day, and shifts may be rescheduled based on business volume. The role is performed indoors in a smoking environment and may involve temperature fluctuations and moderate to high noise levels. Team members are expected to maintain professional conduct, regular attendance, and a positive, polite manner with guests and colleagues.

Requirements

Must be able to communicate in English.
High school diploma or equivalent.
Must be able to obtain and maintain a Tribal Gaming License.
Working knowledge of PC skills, including MS Word and Excel.
Ability to maintain physical stamina and a proper mental attitude while dealing effectively with guests, management, team members, and outside contacts under pressure and meeting deadlines.
Ability to move freely about the property; operate job-related equipment such as telephones and copiers; and frequently walk, sit for long periods, stand for prolonged periods, stretch, bend, and kneel without restriction.
Ability to work indoors and be exposed to environmental contaminants, including smoke.
Ability to lift or carry at least 20 pounds unassisted when performing assigned tasks.
Ability to work with others, communicate well, receive direction, and provide feedback to achieve department goals.
Ability to maintain a positive attitude and interact with guests in a congenial and polite manner.
Ability to address stressful situations with clients with dignity, tact, and politeness.
Ability to handle supplies safely and hygienically and follow appropriate cleanliness and disposal methods.
Must be willing and available to work shifts that may be rescheduled according to business volume in a casino operating 24 hours a day, seven days a week.

Responsibilities

Greet patrons and maintain accurate waiting lists for all games.
Call patrons from the waiting list when seats become available.
Open and maintain games, start games, and escort customers to tables.
Promote positive customer relations and maintain clear communication with guests, managers, and team members.
Provide buy-ins to players and make cash and chip exchanges for patrons and dealers when needed.
Calculate customers’ chip totals and pay out cash for chips collected.
Keep the cash drawer balanced and make exchanges with the vault when necessary.
Provide dealer fills and handle bank fills and chip purchases.
Track team member hours and rotations, make table decisions, and run promotions.
Obtain food, beverage, and porter services for patrons when needed.
Help keep the Poker Room neat and clean and eliminate safety hazards.
Follow Miccosukee Service Expectations and departmental policies and procedures.
Maintain confidentiality of pertinent casino data.
Know and comply with Title 31 rules and regulations, including recording cash-in and cash-out transactions at the established threshold in the compliance system.
Ensure compliance with departmental Internal Controls, policies, procedures, and regulations related to Title 31.
Maintain consistent and regular attendance and perform other related duties as assigned.