F&B Attendant

Viejas Casino & Resort•Alpine, CA

About The Position

The Food and Beverage Attendant delivers service to Guests in multiple resort Food and Beverage outlets, including dining venues and in-room dining. The role involves welcoming Guests, describing menus and offerings, taking and processing orders and payments, making recommendations, expediting orders, and maintaining venue supplies and presentation. The Attendant works collaboratively with other Team Members and helps maintain a clean, safe, and sanitary environment while following service standards, company procedures, and applicable laws and regulations. The position requires responsible alcohol service, attention to Guest needs, and the ability to work in a professional, high-pressure environment. The Attendant does not supervise other Team Members. A Food Handler’s Card and California Responsible Beverage Service Training and Certification are required; the certification must be obtained upon hire. Applicants must be at least 21 years old. High school diploma, vocational training, or equivalent is preferred.

Requirements

Food Handler’s Card required.
California Responsible Beverage Service Training and Certification required upon hire.
Must be 21 years of age or older.
0 to 2 years of related experience and/or training.
Excellent verbal and written communication skills.
Demonstrated proficiency in cash handling.
Ability to work in a professional, high-pressure environment while maintaining good interpersonal skills and a positive attitude.
Ability to multitask and work well under stress.
Must be a self-starter and able to adjust to change.
Must be able to work flexible hours during the day or evening, including weekends, holidays, and blackout dates.

Nice To Haves

High school diploma, vocational training, or equivalent.
Bilingual in Spanish.

Responsibilities

Welcome Guests entering dining venues and Guests receiving in-room dining.
Describe menu items and answer questions about ingredients, allergens, and preparation.
Maintain knowledge of food and beverage offerings, presentation, and service, and make recommendations when appropriate.
Use descriptive language and suggestive selling and upselling techniques.
Take Guest orders and enter them into the POS system, using Guest names as appropriate and following service standards.
Meet applicable Standards of Service for each Guest.
Add appropriate garnishes and service ware to orders before delivery.
Expedite orders for carryout, dining tables, or Guest rooms, coordinating with Team Members for accuracy and efficiency.
Conduct ongoing quality checks with dine-in Guests.
Pre-bus dining tables by clearing unneeded items before Guests depart.
Separate soiled dishware, flatware, and glassware in the kitchen utility area to support efficient cleaning and prevent breakage or loss.
Anticipate and respond to Guest needs with attention to detail.
Process payments accurately and promptly and assist Guests with their departure.
Support Team Members by alerting area servers when Guests need attention or providing service when necessary.
Stock food products, glassware, silverware, service wares, condiments, and supplies in designated storage areas.
Practice responsible alcohol service, including watching for signs of intoxication, checking identification for age verification, and alerting management to issues.
Maintain knowledge of current resort and dining venue promotions and special events.
Clean venues, bus and reset tables, and use designated cleaning supplies as needed.
Follow applicable laws and regulations, company and departmental policies, and standard operating procedures.
Use safe work practices and operate relevant equipment and machinery safely.
Follow safety and sanitation procedures and health regulations to help prevent foodborne illness.
Maintain a clean, safe, and hazard-free work environment.
Perform other duties as assigned.