F&B Attendant
About The Position
The F&B Attendant, described in the posting as a Grab and Go Attendant, accepts payment for food and beverages, makes correct change, and maintains the Grab and Go area and related seating areas through light cleaning, restocking, and general upkeep. The role supports a pleasant dining experience by assisting guests and service staff, processing orders and payments, and keeping work areas, tables, and service items clean and properly stocked. The position is at Courtyard New York Manhattan Midtown East. Duties also include greeting and seating guests, taking reservations and room service orders, answering calls, assisting with beverage service and table maintenance, and following hotel standards for opening, closing, safety, and guest service. The posting notes that flexible and long hours are sometimes required and describes the physical work as light, with standing throughout the shift.
Requirements
- High school diploma or equivalent and/or related experience in a hotel or related field preferred.
- Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Ability to listen to, understand, and clarify concerns raised by employees and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Ability to handle problems, including anticipating, preventing, identifying, and solving them.
- Ability to understand and apply complex information and data from various sources to meet objectives.
- Ability to maintain confidentiality and show initiative by anticipating guest or operational needs.
- Ability to maintain regular attendance as required by the hotel’s schedule.
- Ability to stand throughout the entire shift.
- Able to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to move objects.
Nice To Haves
- Related experience in a hotel or related field.
Responsibilities
- Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
- Follow hotel standards and regulations to support safe and efficient operations.
- Become familiar with and use the P.O.S. system and approved credit card machine.
- Collect cash or credit card payments, make correct change, and receive payment for food and beverage orders.
- Prepare the cashier report at the end of the shift and pay out servers’ and service attendants’ tips when applicable.
- Greet and seat guests promptly and attend to their needs throughout the dining experience.
- Perform opening and closing duties according to the established side-work checklist.
- Take reservations for all outlets and room service orders according to hotel standards.
- Know applicable outlet menus and current specials.
- Answer and communicate courteously over the telephone according to standards.
- Assist servers and hosts/hostesses with serving guests as needed.
- Deliver and refill beverages, pre-bus tables, respond promptly to guest requests, and remove soiled dishes after each course.
- Keep menus clean and presentable, and keep tables and side stands tidy, clean, stocked, and properly set.
- Break down trays of soiled dishes and linen in the dishroom according to established standards.
- Keep work areas clean and properly stocked for the current meal period.
- Know fire extinguisher locations and how to use them.
- Maintain guest satisfaction and perform other duties requested by management.
- Attend required hotel meetings and training; maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
- Identify problem areas, help implement solutions, handle problems effectively, maintain confidentiality, show initiative, and cross-train in other hotel-related areas.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Educational opportunities and tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
