F&B Attendant

Highgate Hotels • New York, NY

5d • Onsite

About The Position

The F&B Attendant, described in the posting as a Grab and Go Attendant, accepts payment for food and beverages, provides correct change, and maintains the Grab and Go area and related seating areas through light cleaning, restocking, and general upkeep. The role also supports dining operations by welcoming and seating guests, assisting servers and hosts, responding to guest requests, and helping ensure a pleasant dining experience. The position is at Courtyard New York Manhattan Midtown East, a Highgate-managed hotel in Manhattan.

Requirements

• High school diploma or equivalent and/or related experience in a hotel or related field preferred.
• Effective verbal and written communication with employees and guests at all levels, using an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to handle problems, including anticipating, preventing, identifying, and solving them.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to maintain confidentiality and show initiative in anticipating guest or operational needs.
• Ability to maintain regular attendance as required by hotel scheduling and standards.
• Ability to stand for the entire shift and perform light work involving exertion of up to 20 pounds occasionally and/or 10 pounds frequently or constantly.

Nice To Haves

• Related experience in a hotel or related field.

Responsibilities

• Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
• Follow hotel standards and regulations to support safe and efficient operations.
• Become familiar with the point-of-sale system; collect cash or credit-card payments, make correct change, operate the approved credit-card machine, and prepare an end-of-shift cashier report.
• Pay out servers’ and service attendants’ tips when applicable.
• Greet and seat guests at appropriate tables in a timely manner, and take reservations for applicable outlets.
• Perform opening and closing duties according to the established side-work checklist.
• Attend to guests’ needs and help provide a pleasant dining experience.
• Know menus and current specials for applicable outlets.
• Answer the telephone according to standards, communicate courteously, and take room-service orders according to hotel standards.
• Assist servers and hosts with serving guests as needed, including delivering and refilling beverages, pre-bussing tables, and resolving guest requests promptly.
• Maintain menu cleanliness and appearance; remove soiled dishes after each course; keep tables and side stands stocked, tidy, and clean; and break down trays of soiled dishes and linen in the dishroom according to standards.
• Receive and deliver food and beverage orders and collect payment.
• Keep work areas clean and properly stocked for the current meal period, and keep tables clean and set according to property standards.
• Know the locations of fire extinguishers and how to use them.
• Maintain overall guest satisfaction, regular attendance, and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Attend required hotel meetings and training; maximize productivity, identify problem areas, and assist with solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary; apply information from various sources to meet objectives; cross-train in other hotel-related areas; maintain confidentiality; and show initiative in anticipating guest or operational needs.
• Perform other duties requested by management and maintain a friendly, warm demeanor.
• Work flexible and sometimes long hours; stand for the entire shift and handle light physical work involving moving objects weighing up to 20 pounds occasionally and/or 10 pounds frequently or constantly.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED