F&B Attendant

Renaissance Las Vegas Hotel•Las Vegas, NV

About The Position

The Grab and Go Attendant accepts payment for food and beverages, provides correct change, and maintains the Grab and Go and related seating areas through light cleaning, restocking, and general upkeep. The role supports guest service across food and beverage operations, including greeting and seating guests, taking reservations and room-service orders, assisting service staff, and keeping tables and work areas clean, stocked, and properly set. The attendant follows hotel standards for safe and efficient operations and helps ensure guest satisfaction.

Requirements

High school diploma or equivalent; related experience in a hotel or related field is preferred.
Effective verbal and written communication with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality and show initiative in anticipating guest or operational needs.
Ability to stand for the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to move objects.
Flexible and long hours may sometimes be required.

Nice To Haves

Related experience in a hotel or a related field.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Comply with hotel standards and regulations to support safe and efficient operations.
Become familiar with and operate the P.O.S. system and approved credit card machine.
Collect cash or credit-card payments, make correct change, and prepare a cashier report at the end of the shift.
Pay out servers’ and service attendants’ tips, if applicable.
Greet and seat guests at appropriate tables in a timely manner.
Perform opening and closing duties according to the established side-work checklist.
Attend to guest needs and help provide a pleasant dining experience.
Take reservations for applicable outlets and maintain thorough knowledge of menus and current specials.
Answer the telephone according to standards and communicate courteously and effectively.
Take room-service orders according to hotel standards.
Assist servers and hosts or hostesses with serving guests as needed.
Deliver and refill beverages, pre-bus tables, and promptly address guest requests.
Maintain menus for cleanliness and appearance.
Remove soiled dishes after each course and break down trays of soiled dishes and linen in the dishroom according to established standards.
Keep tables and side stands stocked, tidy, clean, and properly set according to property standards.
Receive and deliver food and beverage orders and collect payment.
Keep work areas clean and properly stocked for the current meal period.
Know the locations of fire extinguishers and how to use them.
Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
Attend required hotel meetings and trainings, cross-train in other hotel-related areas, and maintain confidentiality.
Identify and help resolve operational problems, anticipate guest or operational needs, and perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law