F&B Attendant
About The Position
The F&B Attendant, described in the overview as the Grab and Go Attendant, accepts payment for food and beverages, makes correct change, and maintains the Grab and Go area and related seating areas through light cleaning, restocking, and general upkeep. The position supports guest service across food and beverage outlets, including greeting and seating guests, handling reservations and room service orders, assisting servers, and helping ensure a pleasant dining experience. The attendant also follows hotel operating and safety standards, completes cashiering and opening or closing duties, and helps keep tables, menus, work areas, and service supplies clean and ready for use. The role is at the Renaissance in Las Vegas, a 548-room hotel operated by Highgate. The position requires regular attendance according to the hotel's varying scheduling needs. Flexible and long hours are sometimes required, and the attendant must be able to stand throughout the entire shift and handle light physical work.
Requirements
- High school diploma or equivalent and/or related experience in a hotel or related field preferred.
- Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Understand and apply complex information and data from various sources to meet objectives.
- Maintain confidentiality of information.
- Maintain a friendly and warm demeanor.
- Be able to stand during the entire shift.
- Perform light work, exerting up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Be available for flexible and sometimes long hours, with scheduling varying according to hotel needs.
Responsibilities
- Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
- Comply with hotel standards and regulations to support safe and efficient operations.
- Become familiar with the point-of-sale system and operate the approved credit card machine.
- Collect cash or credit card payments, make correct change, receive payment for food and beverage orders, and prepare a cashier report at the end of the shift.
- Pay out servers’ and service attendants’ tips when applicable.
- Greet and seat guests promptly and assist with reservations for all outlets.
- Perform opening and closing duties according to the established side-work checklist.
- Attend to guests’ needs and help provide a pleasant dining experience.
- Maintain knowledge of menus and current specials in applicable outlets.
- Answer and communicate courteously over the telephone, and take room service orders according to hotel standards.
- Assist servers and hosts/hostesses with serving guests as needed, including delivering and refilling beverages, pre-bussing tables, and promptly responding to guest requests.
- Maintain menu cleanliness and appearance; keep tables and side stands stocked, tidy, and clean.
- Break down trays of soiled dishes and linen in the dishroom according to established standards.
- Keep work areas clean and stocked for the current meal period, and keep tables clean and set according to property standards.
- Know the locations of fire extinguishers and how to use them.
- Ensure overall guest satisfaction.
- Attend required hotel meetings and trainings, maintain regular attendance, and maintain a high standard of personal appearance and grooming, including wearing the proper uniform and nametag.
- Maximize productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.
- Cross-train in other hotel-related areas, maintain confidentiality, and anticipate guest or operational needs.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave in accordance with applicable law
- Employee assistance program (EAP)
- Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
