F&B Attendant In Room Dinning- Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

5d•Onsite

About The Position

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality oriented
Previous experience in Food & Beverage, In-Room Dining, Room Service, or Restaurant Service preferred.
Able to handle difficult situations effectively
Strong communication and guest service skills.
Ability to work in a fast-paced environment while maintaining attention to detail.
Ability to carry trays, push service carts, and stand or walk for extended periods.
Flexible schedule, including weekends, holidays, and evening shifts.
Commitment to delivering exceptional guest experiences and maintaining luxury hospitality standards.
Must be able to lift to 25 pounds
Flexibility to work various shifts, including evenings, weekends, and holidays.
Fully Bilingual (Spanish and English)

Responsibilities

Welcome and engage guests in a warm, professional, and courteous manner, anticipating and responding to their needs to ensure an outstanding dining experience.
Take, deliver, and serve food and beverage orders accurately and efficiently in guest rooms and designated hotel areas.
Demonstrate thorough knowledge of all menu offerings, including ingredients, preparation methods, accompaniments, and beverage pairings.
Answer guest questions regarding menu items and provide recommendations in a clear and knowledgeable manner.
Follow established service standards and procedures to ensure a consistent and high-quality guest experience.
Prepare, set up, and maintain service stations, ensuring cleanliness, organization, and readiness for service.
Verify that all assigned stations, equipment, and service areas are properly stocked and maintained before, during, and after service.
Utilize all necessary service tools and equipment, including trays, order pads, corkscrews, and other service-related items.
Monitor inventory levels and communicate replenishment needs to supervisors in a timely manner.
Maintain the security and proper storage of beverages, liquor, wine, beer, equipment, and supplies.
Complete cashiering responsibilities accurately, including processing payments, balancing transactions, resolving discrepancies, and securing assigned banks.
Perform opening and closing duties according to departmental procedures.
Ensure compliance with all food safety, sanitation, quality, and brand standards.
Follow all company safety and security policies and promptly report accidents, injuries, hazards, or unsafe conditions.
Complete all required training programs and certifications.
Foster positive working relationships with team members and collaborate effectively to achieve departmental goals.
Maintain a clean, professional appearance and uphold the confidentiality of company and guest information.
Perform additional duties and responsibilities as assigned by management.