Eyecare Sales Associate
About The Position
The Eyecare Sales Associate supports the practice by delivering an unsurpassed patient experience when patients select eyewear or other products and by helping establish the practice as the community’s premier destination for vision needs. The role involves welcoming patients, understanding their needs, explaining product features and benefits, custom-fitting glasses, accurately entering patient information, and completing sales transactions when required. Associates also support product pickup, maintain the appearance and organization of displays and inventory, and follow company procedures and attendance requirements. The position requires being on your feet 80%–100% of the time.
Requirements
- High school graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
- Willingness to embrace new technology and change.
- Strong communication and listening skills.
Nice To Haves
- Eyecare experience.
- Sales experience.
Responsibilities
- Greet patients warmly and provide prompt service to meet their needs.
- Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
- Ask clarifying questions, attend to details, and consult with an Optician as needed.
- Demonstrate product knowledge and accurately explain product features and benefits using appropriate tools.
- Identify potential problems, explore their underlying causes, and work toward long-term solutions.
- Multitask, prioritize, and manage time amid competing priorities.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Set expectations for product pickup, meet delivery commitments, seek feedback and referrals, and thank patients.
- Work toward exceptional results on goals and competencies.
- Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
- Present, celebrate, and educate patients at product pickup.
- Maintain clean, attractive, and organized displays and inventory; secure company assets under the associate’s control.
- Inform management of potential safety opportunities.
- Meet attendance and daily timekeeping requirements and follow company policies and procedures.
- Maintain the required dress code and perform other duties as assigned by the Practice Manager or business needs.
Benefits
- Health care.
- Retirement savings.
- Paid time off/vacation.
- Employee discounts.
- Competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
