Rosin Eyecare South Naperville - Eyecare Sales Associate
About The Position
The Eyecare Sales Associate supports the practice by ensuring patients have an exceptional experience when selecting eyewear or other products and helps establish the practice as the community’s premier destination for vision needs. The role focuses on welcoming patients, understanding their priorities, recommending relevant products and services, and providing knowledgeable, attentive service throughout the purchase and pickup process. The associate uses product knowledge and sales skills, helps fit glasses and place prescriptions in lenses, processes transactions and patient information, and contributes to an organized, attractive practice. The position also requires managing competing priorities, maintaining company standards and policies, and working on one’s feet for most of the day.
Requirements
- High school graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
- Willingness to embrace new technology and change.
- Strong communication and listening skills.
Nice To Haves
- Eyecare experience.
- Sales experience.
Responsibilities
- Greet patients warmly and respond promptly to their service needs.
- Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
- Ask clarifying questions, attend to details, and consult with an Optician as needed.
- Describe product features and benefits accurately using appropriate tools.
- Anticipate and investigate problems and work toward long-term solutions.
- Multitask, prioritize, and manage time amid competing priorities.
- Custom fit glasses and precisely place prescriptions in lenses.
- Set delivery and pickup expectations, seek feedback, ask for referrals, and thank patients.
- Work toward exceptional results on goals and competencies.
- Operate the point-of-sale system and enter patient information accurately; create and process sales transactions as required.
- Present, celebrate, and educate patients at product pickup.
- Keep displays and inventory clean, attractive, and organized; secure company assets under one’s control.
- Inform management of potential safety opportunities.
- Meet attendance and daily timekeeping requirements and follow company policies and procedures.
- Work on one’s feet 80%–100% of the time and consistently follow the dress code.
- Perform other duties as assigned by the Practice Manager or as business needs require.
Benefits
- Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
- A competitive bonus and/or commission plan may be offered.
- Tailored professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
