Eyecare Sales Associate
About The Position
The Eyecare Sales Associate supports the practice by delivering unsurpassed patient experiences when patients select eyewear or other products. The role helps establish the practice as the premier destination for vision needs in the community. It involves greeting and assisting patients, recommending relevant products and services, accurately handling sales and patient information, and helping ensure a positive experience through product pickup. The associate also maintains practice displays and inventory, follows operational and company requirements, and spends 80%–100% of the time working on their feet.
Requirements
- High school graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
- Willingness to embrace new technology and change.
- Strong communication and listening skills.
Nice To Haves
- Eyecare experience.
- Sales experience.
Responsibilities
- Greet patients warmly and respond urgently to their service needs.
- Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
- Ask clarifying questions, attend to details, and consult with an Optician as needed.
- Explain product features and benefits accurately using appropriate tools.
- Anticipate problems, investigate underlying causes, and work toward long-term solutions.
- Multitask, prioritize, and manage time when balancing competing priorities.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Set expectations for pickup by committing to a delivery date and time; seek feedback and referrals, and thank patients.
- Work toward goals and competencies and strive for exceptional results.
- Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational processes and standards.
- Present, celebrate, and educate patients at product pickup.
- Keep displays and inventory clean, attractive, and organized; secure company assets under the associate’s control.
- Inform management of potential safety opportunities.
- Meet attendance and daily timekeeping requirements.
- Follow company policies and procedures.
- Maintain the proper dress code.
- Perform other duties as assigned by the Practice Manager or as business needs require.
Benefits
- Health care.
- Retirement savings.
- Paid time off/vacation.
- Employee discounts.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
