EyeCare Advisor

EssilorLuxottica Group • Walnut Creek, CA

11d • $21 - $29

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports store performance by integrating the brand story, executing the patient experience, and connecting the doctor’s office and retail functions.

The EyeCare Advisor welcomes and assists customers and patients, explains paperwork, tests, products, and services, handles patient records in accordance with HIPAA, and supports scheduling and point-of-sale transactions. The position also assists customers in choosing frames and lenses, performs pre-examination testing, guides patients on contact lens care, and provides clinical support to the Optometrist as needed. It includes maintaining store appearance, safety, contact lens inventory, and promotional materials.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls promptly and courteously.
• Explain required paperwork, tests, products, and services.
• Carefully review prescriptions and patient information, identify special needs, and consult the Optician, Managing Doctor, or Retail Management when necessary.
• Show patience and courtesy to indecisive or difficult customers and patients, and act quickly to resolve customer dissatisfaction.
• Perform work accurately and thoroughly despite time pressure and customer volume.
• Use appointment-book and scheduling procedures and operate computers.
• Handle and file patient records efficiently and in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately, enter customer, patient, and prescription information, and collect payments according to company security procedures.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Respond to changes in store promotions by communicating with staff and updating graphics and point-of-purchase materials.
• Describe lens and frame features and benefits, and help customers choose options suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patients’ questions.
• Coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED