EyeCare Advisor

EssilorLuxottica Group • Dubuque, IA

6d

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and ensuring patients receive high-quality optometric care. The role supports store performance by integrating the Brand Story, delivering a consistent patient experience, and linking the doctor’s office and retail functions.

The advisor welcomes and assists customers, explains paperwork, tests, products, and services, reviews prescriptions and patient information, and resolves customer concerns. The role also supports scheduling, patient-record management in accordance with HIPAA, contact lens orders and shipments, point-of-sale transactions, store displays, and a safe working environment.

In the retail setting, the advisor describes lens and frame features and helps customers select products suited to their vision, lifestyle, and budget. In the doctor’s office, the advisor conducts pre-examination testing, explains measurements, coaches patients on contact lens care and handling, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls courteously within three rings.
• Explain required paperwork, tests, products, and services to customers and patients.
• Review prescriptions and patient information carefully, identify special needs, and consult an Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy; identify and promptly resolve customer dissatisfaction.
• Perform accurately and thoroughly under time pressure and high customer volume.
• Use appointment-book and scheduling procedures and operate computer systems.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Accurately enter customer, patient, and prescription information into the POS system.
• Collect payments and provide correct change for transactions involving credit cards, layaways, discounts, insurance, and coupons, following company security procedures.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the appearance of the store and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Communicate changes in store promotions and arrange appropriate staff communications, graphics, and point-of-purchase materials.
• Describe the features and benefits of lenses and frames and help customers select products suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Coach patients on contact lens care and handling using clinical and product knowledge.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED