EyeCare Advisor

EssilorLuxottica Group • City of Kingston, NY

9d • $18 - $26

About The Position

The EyeCare Advisor supports the LensCrafters vision-care function and creates value for customers by delivering the LensCrafters experience to customers and patients. The role contributes to store performance by bringing the brand story to life, ensuring smooth execution of the patient journey, and connecting the doctor and retail functions.

The advisor provides high-quality service, gathers patient medical histories privately, prepares patients for examinations, reviews prescriptions and patient information, and identifies special needs. The role explains required documents, tests, products, services, and timing; performs pre-examination tests; enters customer, patient, and prescription information into the point-of-sale system; and may process payments and handle cash-register transactions. The advisor also supports appointment scheduling, provides contact-lens care and handling guidance, maintains and disinfects contact-lens inventory, assists the optometrist as needed, and organizes patient records in accordance with HIPAA.

Requirements

• High school diploma or equivalent.
• Strong customer-service skills for internal and external customers.
• Strong communication and listening skills.
• Problem-solving ability.
• Strong interpersonal skills.
• Computer and calculator knowledge.
• Organizational skills.
• Strong basic math skills.

Nice To Haves

• Experience in an optical setting or a doctor’s office.

Responsibilities

• Provide quality service in accordance with patient-journey behaviors and expectations.
• Privately obtain medical histories and prepare patients for examinations; carefully review prescriptions and patient information, ask open-ended questions, identify special needs, and consult the optician, doctor, or retail management as needed.
• Explain required documents, tests, products, and services, including appropriate timing.
• Perform all pre-examination tests accurately and thoroughly, explain measurements, and answer patients’ questions.
• Enter customer, patient, and prescription information accurately into the point-of-sale system.
• When applicable, collect payments according to company security procedures and properly manage the cash register for credit-card, discount, insurance, and coupon transactions.
• Follow appointment-taking and scheduling procedures and use relevant computer systems and procedures.
• Use clinical and product knowledge to coach and advise patients on contact-lens care and handling.
• Maintain and disinfect contact-lens inventory and provide clinical support to the optometrist as needed.
• Process and file patient records in an organized and efficient manner in accordance with HIPAA.

Benefits

• Health care benefits may be available.
• Retirement savings benefits may be available.
• Paid time off/vacation may be available.
• Various employee discounts may be available.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED