EyeCare Advisor

EssilorLuxottica Group • Chesterfield, MO

12d

About The Position

The EyeCare Advisor creates value for customers by delivering the LensCrafters Experience and supporting high-quality optometric care. The role contributes to store performance by integrating the brand story, executing a strong patient experience, and connecting the doctor’s office with retail functions.

The EyeCare Advisor assists customers and patients throughout their visit, supports administrative and point-of-sale processes, maintains patient records in accordance with HIPAA, and helps ensure the store is safe and presented according to company standards. Retail duties include helping customers select suitable frames and lenses. Doctor’s office duties include performing pre-examination tests, guiding patients on contact lens care, maintaining and disinfecting contact lens inventory, and providing clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, both internal and external.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers promptly, within 30 seconds, and answer telephone calls promptly and courteously, within three rings.
• Explain required paperwork, tests, products, and services.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Respond patiently and courteously to indecisive or difficult customers and patients, and act quickly to resolve customer dissatisfaction.
• Work accurately and thoroughly despite time pressure and customer volume.
• Use appointment-book and scheduling procedures and operate computers and related systems.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Use the POS terminal accurately to enter customer, patient, and prescription information and, when required, collect payment in accordance with company security procedures for transactions including credit cards, layaways, discounts, insurance, and coupons.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Communicate changes in store promotions to staff and update graphics and point-of-purchase materials as needed.
• Describe lens and frame features and benefits, and assist customers in selecting products suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patient questions.
• Use clinical and product knowledge to coach and guide patients on contact lens care and handling.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED