EyeCare Advisor

EssilorLuxottica Group • Lawrenceville, GA

7d • $24

About The Position

The EyeCare Advisor creates exceptional value for customers by delivering the LensCrafters Experience and helping ensure patients receive high-quality optometric care. The role supports store performance by integrating the brand story, executing the patient experience, and linking the doctor and retail functions.

The advisor assists customers and patients throughout their visit, explains paperwork, tests, products, and services, and helps resolve concerns. They manage patient records in accordance with HIPAA, support scheduling and point-of-sale transactions, process contact lens orders and shipments, and maintain the store’s appearance and safe working environment. In retail, the advisor helps customers select frames and lenses suited to their vision, lifestyle, and budget. In the doctor’s office, the advisor performs pre-examination testing, explains measurements, coaches patients on contact lens care, maintains and disinfects contact lens inventory, and provides clinical support to the Optometrist as needed.

Requirements

• High school graduate or equivalent.
• Strong customer service skills, internally and externally.
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem-solving ability.
• Familiarity with cash registers, computers, and calculators.
• Organizational skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Nice To Haves

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Responsibilities

• Greet customers within 30 seconds and answer telephone calls promptly, within three rings, in a friendly and courteous manner.
• Explain required paperwork, tests, products, and services to customers and patients.
• Review prescriptions and patient information carefully, identify special needs, and consult with the Optician, Managing Doctor, or Retail Management when necessary.
• Treat indecisive or difficult customers and patients with patience and courtesy, and act quickly to resolve customer dissatisfaction.
• Perform accurately and thoroughly despite time pressure and customer volume.
• Use appointment-book and scheduling procedures and operate computers as needed.
• Handle and file patient records in an organized and efficient manner in accordance with HIPAA.
• Place contact lens orders, process shipments, and submit invoices for payment.
• Operate the POS system accurately to enter customer, patient, and prescription information and, when required, collect payments according to company security procedures.
• Explain one-hour processing and expected delivery times to customers.
• Maintain the store’s appearance and ensure visual displays follow company guidelines.
• Maintain a safe working environment for associates and patients.
• Respond to changes in store promotions by communicating with staff and updating graphics and point-of-purchase materials.
• Demonstrate product knowledge and describe the features and benefits of lenses and frames.
• Help customers choose frames and lenses suited to their vision, lifestyle, and budget.
• Perform pre-examination testing accurately, explain measurements, and answer patients’ questions.
• Coach patients on contact lens care and handling using clinical and product knowledge.
• Maintain and disinfect contact lens inventory and provide clinical support to the Optometrist as needed.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Employee discounts
• Competitive bonus and/or commission plan may be offered

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED