Eyecare Sales Associate

EssilorLuxottica Group • Ela Township, IL

4d

About The Position

The Eyecare Sales Associate supports the practice by delivering an excellent patient experience when patients select eyewear or other products and by helping establish the practice as a premier destination for vision needs in the community. The role involves understanding patients’ needs, explaining product features and benefits, fitting glasses, handling sales and patient information accurately, and maintaining an attractive, organized practice. The associate also follows company policies and operational standards, supports safety and attendance requirements, and performs other duties as assigned by the Practice Manager or as business needs require. The role involves standing and selling for 80%–100% of the time.

Requirements

• High school graduation or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and provide prompt service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions, attend to details, and consult with the Optician as needed.
• Explain product features and benefits accurately using appropriate tools.
• Anticipate problems, investigate underlying causes, and work toward long-term solutions.
• Multitask, prioritize, and manage time amid competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery expectations, seek feedback about the patient experience, request referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
• Present, celebrate, and educate patients at product pick-up.
• Maintain clean, attractive, and organized displays and inventory; safeguard company assets under the associate’s control.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements and follow company policies and procedures.
• Maintain the proper dress code.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Tailored professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED