Eyecare Sales Associate
About The Position
The Eyecare Sales Associate supports the practice by delivering excellent patient experiences when patients select eyewear or other products and by helping establish the practice as a premier destination for vision needs in the community. The associate welcomes patients, identifies their needs, explains products, and supports sales and service throughout the patient’s visit, including product pickup. The role also includes fitting glasses, accurately handling patient information and transactions, maintaining attractive and organized displays and inventory, protecting company assets, and following practice policies and operational standards. The position involves spending 80%–100% of the time standing and performing other duties as assigned by the Practice Manager or as business needs require.
Requirements
- High school graduate or equivalent.
- Strong customer service skills.
- Strong basic math skills.
- Effective selling skills.
- Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
- Willingness to embrace new technology and change.
- Strong communication and listening skills.
Nice To Haves
- Eyecare experience.
- Sales experience.
Responsibilities
- Greet patients warmly and respond promptly to their service needs.
- Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
- Ask clarifying questions, attend to details, and consult with an Optician as needed.
- Explain product features and benefits using appropriate tools and product knowledge.
- Identify potential problems, investigate their underlying causes, and work toward long-term solutions.
- Multitask, prioritize work, and manage competing demands.
- Custom-fit glasses and precisely place prescriptions in lenses.
- Set expectations for delivery and pickup, seek feedback, ask for referrals, and thank patients.
- Work toward established goals and competencies.
- Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
- Present and explain products at pickup.
- Maintain clean, attractive, and organized displays and inventory, and secure company assets under the associate’s control.
- Inform management of potential safety opportunities.
- Meet attendance and daily timekeeping requirements and follow company policies and procedures.
- Maintain the required dress code and perform other duties assigned by the Practice Manager or required by business needs.
Benefits
- Health care benefits may be available.
- Retirement savings benefits may be available.
- Paid time off or vacation may be available.
- Various employee discounts may be available.
- A competitive bonus and/or commission plan may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
