Rosin Eyecare-Eyecare Sales Associate

EssilorLuxottica Group • Chicago, IL

1d • $17 - $24

About The Position

The Eyecare Sales Associate supports the practice by delivering exceptional patient experiences while patients select eyewear and other products. The role helps establish the practice as a leading destination for vision needs in the community. Associates greet patients, understand their needs, explain products, support eyewear fitting and pickup, and complete sales and patient-record tasks accurately. They also help maintain an attractive, organized practice and follow company policies, attendance, timekeeping, and safety procedures. The position requires standing and selling for 80%–100% of the work time. Other duties may be assigned by the Practice Manager or according to business needs.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Welcome patients warmly and respond promptly to their service needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions, attend to details, and consult with an Optician as needed.
• Explain product features and benefits using appropriate tools and demonstrate strong product knowledge.
• Identify potential problems, investigate their underlying causes, and work toward long-term solutions.
• Multitask, prioritize, and manage time across competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery and pickup expectations, seek feedback, ask for referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational processes and standards.
• Present, celebrate, and educate patients at product pickup.
• Keep displays and inventory clean, attractive, and organized; secure company assets under the associate’s control.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements and comply with company policies and procedures.
• Maintain the proper dress code and sell on their feet for 80%–100% of the time.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• Tailored professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED