Eyecare Sales Associate

EssilorLuxottica Group • San Francisco, CA

3d • $18 - $26

About The Position

The Eyecare Sales Associate supports the practice by providing an excellent patient experience when patients select eyewear and other products, and by helping establish the practice as a leading destination for vision needs in the community. The role involves welcoming patients, understanding their needs, recommending practice offerings, and providing accurate product information. Associates also help fit glasses, place prescriptions in lenses, prepare orders for pickup, and educate patients when products are collected.

The position also includes operating point-of-sale and patient-information systems, completing sales transactions when required, maintaining clean and organized displays and inventory, safeguarding company assets, and following company policies, attendance, timekeeping, and dress-code requirements. The role is performed on one's feet 80%–100% of the time. Other duties may be assigned by the Practice Manager or according to business needs.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and provide timely service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions, attend to details, and consult with an Optician as needed.
• Describe product features and benefits accurately using appropriate tools.
• Identify and address underlying reasons for problems and work toward long-term solutions.
• Multitask, prioritize, and manage time amid competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery and pickup expectations, seek feedback, ask for referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and process sales transactions when required, following operational standards.
• Present, celebrate, and educate patients about products at pickup.
• Maintain attractive, clean, and organized displays and inventory, and secure company assets under their control.
• Inform management of potential safety opportunities.
• Follow attendance and daily timekeeping requirements, company policies and procedures, and the proper dress code.
• Perform duties assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED