Eyecare Sales Associate

EssilorLuxottica Group•Fairfield, CA

3d•$18 - $25

About The Position

This role supports the practice by ensuring patients have an outstanding experience when selecting eyewear and other products, and by helping establish the practice as the community’s premier destination for vision needs. The associate welcomes patients, identifies their needs and priorities, connects them with practice offerings such as eye exams, and consults with an Optician when needed. The role also involves providing product guidance, fitting glasses, placing prescriptions in lenses, processing transactions, and supporting patients at product pickup. The associate is expected to deliver attentive, timely service; resolve issues; manage competing priorities; and work toward goals. Additional duties include maintaining attractive, clean displays and organized inventory, securing company assets, following safety and operational procedures, and meeting attendance, timekeeping, and dress-code requirements. The position requires standing and selling for 80%–100% of the time. This is a casual part-time position.

Requirements

High school graduate or equivalent.
Strong customer service skills.
Strong basic math skills.
Effective selling skills.
Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
Willingness to embrace new technology and change.
Strong communication and listening skills.

Nice To Haves

Eyecare experience.
Sales experience.

Responsibilities

Greet patients warmly and provide prompt service that addresses their needs.
Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
Ask clarifying questions, attend to details, and consult with an Optician as needed.
Describe product features and benefits accurately using appropriate tools.
Anticipate and investigate problems and work toward long-term solutions.
Multitask, prioritize, and manage time amid competing priorities.
Custom-fit glasses and precisely place prescriptions in lenses.
Set delivery and pickup expectations, seek feedback, ask for referrals, and thank patients.
Work toward exceptional results on goals and competencies.
Operate the point-of-sale system and enter patient information accurately; create and process sales transactions when required.
Present, celebrate, and educate patients about products at pickup.
Keep displays and inventory clean, attractive, and organized, and secure company assets under the associate’s control.
Inform management of potential safety opportunities.
Follow attendance, daily timekeeping, company policy, and dress-code requirements.
Sell while standing for 80%–100% of the time.
Perform other duties as assigned by the Practice Manager or required by business needs.