Eyecare Sales Associate

EssilorLuxottica Group • San Rafael, CA

3d • $18 - $26

About The Position

This role supports the practice by ensuring unsurpassed patient experiences when selecting eyewear or other products and helping establish the practice as the premier destination for vision needs in the community. The associate welcomes patients, identifies their needs, explains relevant products and services, and supports eyewear selection, fitting, and pickup. The role also involves accurate point-of-sale and patient information processing, maintaining the appearance and organization of the practice, and following company policies and operational standards. The position requires standing and selling on your feet 80%–100% of the time.

Requirements

• High school diploma or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Welcome patients warmly and provide prompt service to meet their needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions and consult with an Optician as needed.
• Explain product features and benefits using appropriate tools and product knowledge.
• Anticipate and investigate problems and work toward long-term solutions.
• Multitask, prioritize, and manage competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set delivery and pickup expectations, seek feedback and referrals, and thank patients.
• Work toward performance goals and competencies.
• Operate the point-of-sale system and enter patient information accurately; create and process sales transactions when required.
• Present and explain products at pickup.
• Keep displays and inventory clean, attractive, and organized; secure company assets.
• Inform management of potential safety opportunities.
• Meet attendance and timekeeping requirements and follow company policies and procedures.
• Maintain the required dress code.
• Perform other duties as assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED