Eyecare Sales Associate

EssilorLuxottica Group • Glendale, AZ

1d

About The Position

The Eyecare Sales Associate supports the practice by delivering an exceptional experience to patients choosing eyewear and other products and helping establish the practice as the community’s premier destination for vision needs. The role includes welcoming patients, understanding their needs, explaining products, fitting glasses, handling point-of-sale and patient information, and supporting product pickup. Associates maintain the appearance and organization of the practice, protect company assets, follow attendance and company policies, and perform other duties assigned by the Practice Manager or as business needs require. The position involves being on your feet 80%–100% of the time. This posting is for an existing vacancy.

Requirements

• High school graduate or equivalent.
• Strong customer service skills.
• Strong basic math skills.
• Effective selling skills.
• Familiarity with technology such as point-of-sale systems, patient record systems, or other software applications.
• Willingness to embrace new technology and change.
• Strong communication and listening skills.

Nice To Haves

• Eyecare experience.
• Sales experience.

Responsibilities

• Greet patients warmly and respond urgently to their service needs.
• Explore patients’ needs and priorities and connect them with practice offerings, including eye exams.
• Ask clarifying questions, attend to details, and consult with an Optician as needed.
• Explain product features and benefits accurately using appropriate tools.
• Anticipate and investigate problems and work toward long-term solutions.
• Multitask, prioritize, and manage time when handling competing priorities.
• Custom-fit glasses and precisely place prescriptions in lenses.
• Set expectations for pickup, commit to delivery dates and times, seek feedback and referrals, and thank patients.
• Work toward exceptional results on goals and competencies.
• Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required while following operational standards.
• Present, celebrate, and educate patients at product pickup.
• Keep displays and inventory clean, attractive, and organized; take pride in the practice’s appearance and secure company assets.
• Inform management of potential safety opportunities.
• Meet attendance and daily timekeeping requirements and comply with company policies and procedures.
• Maintain the proper dress code and perform other duties assigned by the Practice Manager or as business needs require.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• May be offered a competitive bonus and/or commission plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED